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Exterior of the cabin.

Big Pine Lodge

Guest Rating:

Vacation rental cabin / bungalow. Sleeps 22, 6 bedrooms, 5 bathrooms. Dogs allowed.

Pigeon Forge, TN 37863 United States

Planning a vacation to the Great Smoky Mountains with a large group of friends or family? Look no farther than “Big Pine Lodge,” for your luxurious log rental vacation cabin! This handicap accessible Pigeon Forge cabin has great amenities for the ultimate vacation and can accommodate up to 22 people!

The master suite has a king-sized bed, stone fireplace, private bath with Jacuzzi tub, and a TV with DVD/VCR. The other king-sized bedroom suite also has a fireplace, private bath with Jacuzzi tub, and a TV. The huge loft sleeping area has two more queen-sized beds, a futon, and a TV. There are also two sleeper sofas for everyone to vacation together!

The fully-equipped kitchen has two dining tables – ready for 12 people. Plus, there is a gas grill for authentic country cook-outs. Out on the covered decks, there are country porch rockers just waiting for you to come and relax. Need a little more? How about a soak in the hot tub? It’s waiting!

Relax in the comfy, cozy great room by the fireplace and gather your friends and family around to watch a movie on the DVD or VCR. Enjoy a game of pool, challenge yourself on the stand-up arcade, or satisfy your need for speed on the two race car simulators! Up in the loft, there’s even more fun and games with an air hockey and a Foosball table.

“Big Pine Lodge” is conveniently located just minutes from all the attractions of Pigeon Forge and Gatlinburg! You’ll even have access to a seasonal outdoor pool. If you’re feeling disconnected—don’t worry—you have free long distance. So gather your whole group, gang, clan, or tribe together for a memorable Smoky Mountain vacation, at “Big Pine Lodge!”

Under no circumstances will Fraternities and Sororities be allowed in any unit or cabin.

Rooms and Amenities
Property Type Cabin / Bungalow, 3 story
Unit Code BIGPINE
Beds 2 king beds, 6 queen beds, 2 sleeper sofas
Bathrooms 5 bathrooms
Rooms Sleeps 22, 1 loft, 12 dining seats
Pets Dogs allowed.
Kitchen Full Kitchen, Wet Bar, Refrigerator, Coffee Maker, Microwave, Toaster, Cookware
Pool Type Resort Pool - Outdoor Seasonal
Indoor Living Space Ironing Board, Jacuzzi Tub, Linens, Washer & Dryer, Central Air
Outdoor Deck, BBQ Grill, Gas Grill, Hot Tub
Entertainment Pool Table, Muti-game Arcade, Air Hockey, Foosball, Sit-down driving arcade game
Convenience Nearby Medical Services, Nearby Grocery, Outlet Shopping, Movie Theatres, Golf Course
Business Nearby ATM, Nearby Bank
Internet/Communications WiFi
Layout Main Level - 2 king bedrooms, Lower Level - 4 Queen Bedrooms, Loft - 2 Queen beds and a Futon
Pet Friendly Dogs under 35lbs
Average Manager Rating (Based on 5863 reviews)

Overall satisfaction

Services from rental manager
Average Vacation Rental Rating (Based on 47 reviews)

Overall satisfaction

Cleanliness

Location

Property condition
98 % of our reviewers would recommend this vacation rental.

Vacation Rental Reviews

  • My Big Pine Lodge Review

    Stayed 3 days ending in May, 2018

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    a guest from Sparta, TN recommends this vacation rental

    The cabin was beautiful and the location was awesome, however it needed some attention. The race games on the bottom floor were very fuzzy and only one worked. The pac-man game didn't work when you used the down position with the joy stick. The hot tub was very cold and took an entire day to warm up. The air was turned off and it was 90 degrees outside. The morning of departure, we left someone in bed and went to breakfast. When we returned there were "construction men" trying to use the keypad to get in the front door. It was only 10 am and had not yet checked out. They stayed outside until we left. Five Starts for David ***** I worked with David on my reservation. I would not have stayed if it had not been for him. He needs a promotion. Very professional and helpful.

    • Manager Responded on 6/4/2018

      We are very sorry that you had any issues during your stay. Sadly you did not mention any of the issues while you were in the cabin. Had you mentioned them while you were here we would have quickly addressed them for you. In the future we would respectfully request that you let us know about any issues so that we can remedy them for you in a timely manner. Keeping this in mind we know that your next visit can be one that you truly enjoy!

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  • Spring break fun

    Stayed 3 days ending in April, 2018

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    Tanisha F recommends this vacation rental

    Rental was very CLEAN and accommodating..... location wonderful ...only one mile into the mountains....Eden Crest staff was delightful.....only disappointment was one of the arcade games didn’t work....other than that everything was GREAT!!!

    • Manager Responded on 4/10/2018

      We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We apologize that one of the arcade games is broken. We look forward to having you come stay with us again.

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  • Nice cabin great location

    Stayed 3 days ending in March, 2018

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    KRIS S from Christiansburg, VA recommends this vacation rental

    Four day trip with family. Cabin layout was perfect. Kids loved the pool table and arcade games. One arcade machine didn't work. Cabin is in a great location. One complaint is the cabin only had warm water which wasn't good for taking showers.

    • Manager Responded on 3/28/2018

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We apologize for any inconvenience for the issue with the hot water and arcade machine. We would of been happy to send out maintenance had we known. We hope to see you back again soon!

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  • Fears family getaway!

    Stayed 2 days ending in March, 2018

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    Domonique F from Jackson, GA recommends this vacation rental

    Our vacation/experience was exceptional aside from minor issues with a water leak from the upstairs bathroom, which I called maintenance about and was handled in a timely manner. The space was very accommodating for 10+kids, and I would definitely visit again in the future.

    • Manager Responded on 4/6/2018

      We are so glad that you enjoyed our excellent customer service! We have a great team that strive to provide each guest with superior care. We are sorry that the issue with the leak occurred during your stay. We hope that the next time you visit the Smoky Mountains your stay will be one to truly brag about. We look forward to seeing you again soon!

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  • Girls Weekend

    Stayed 2 days ending in March, 2018

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    a guest from Hiawassee, GA recommends this vacation rental

    Really enjoyed our weekend! Cabin was clean and spacious! Will send a few suggestions for updating and repairs to management company. Overall would rent again. Not many 2 bedrooms on main with walk-in shower for seniors available and this was great!

    • Manager Responded on 3/16/2018

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Family of 12 stay at Pine Lodge

    Stayed 5 days ending in November, 2017

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    a guest from Florissant, MO recommends this vacation rental

    The cabin was spotless - in the lower level - since there were no closets - they need to put in folding luggage lower level bedroom - there should have been 2 twin beds so kids could sleep....we called about xmas tree not working nor main fireplace and that there was only 11 chairs there but no one came to correct anything. I'm a flatlander so didn't care going up or down roads to get out but kids thought they were great...would not want to be at Pine Lodge when weather bad. also a video game wasn't working. would our family of 12 stay here was large - roomy and everyone had their own space and bathroom and not a web to be found.

    • Manager Responded on 12/9/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Big Pine Lodge

    Stayed 3 days ending in November, 2017

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    a guest from Cleveland, AL recommends this vacation rental

    Enjoyed our stay. Nice cabin. Plenty of room

    • Manager Responded on 11/29/2017

      Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.

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  • Family and friend outing

    Stayed 2 days ending in October, 2017

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    Sherry/Rex B from Huntington, Tennessee recommends this vacation rental

    It was a perfect place to stay. Close to everything and plenty of room and privacy for everyone. We will stay here again. We give it a 5

    • Manager Responded on 10/17/2017

      Thank you for the 5 rating! So glad you enjoyed your stay with Eden Crest. We hope to see you back real soon!

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  • Thank you

    Stayed 3 days ending in September, 2017

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    a guest from Wanamassa, Nj recommends this vacation rental

    Our cabin had seven sleeping areas - just exactly the right amount for our cousins' reunion. We were a little surprised that after all the insistence that the house must be inspected prior to our gaining access, that our bare or socked feet were quite dirty after an evening. We were surprised that there were three decks, but only chairs on the middle level and a couple of those had runners that were not secure. But all in all, it fit our needs, was a good location, and we would use the cabin again if we're even in the area. Just be advised that when they say "check in after 4pm" they really mean check in cannot be matter what!

    • Manager Responded on 9/12/2017

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience.We do all for early check in if the cabin is ready and available early. As for any cleaning oversights we are sorry. Had we been made aware, the cleaners would of returned to address any issues or oversights if they are reported when you checked-in. In the future we would respectfully request that you let us know about any issues so that we can remedy them for you in a timely manner. Keeping this in mind we know that your next visit can be one that you truly enjoy!

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  • Big Pine Lodge

    Stayed 2 days ending in August, 2017

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    a guest from Biscoe, NC recommends this vacation rental

    It was a very nice cabin! Very clean!It was better than I expected! There were some issues with the air conditioning down stairs and the hot tub getting hot, however I called and they sent some immediately to take care of the problems. I will book this cabin if available each time we come to the mountains.

    • Manager Responded on 9/8/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • Great cabin!!

    Stayed 2 days ending in August, 2017

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    a guest from Carlton, Georgia recommends this vacation rental

    Big Pine Lodge is an awesome cabin! Our family from Georgia, North Carolina, and Kentucky met there to celebrate 2 milestone birthdays for the weekend. We cooked several meals and had everything we needed. We were very close to all the fun in Pigeon Forge. We all enjoyed the video games and pool table and everyone had plenty of room to spread out. We will definitely stay here again!!

    • Manager Responded on 8/22/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • Great Cabin and Company

    Stayed 4 days ending in August, 2017

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    Janice D from Ashland, OH recommends this vacation rental

    We really enjoyed the cabin and Eden Crest was a pleasure to work with!

    • Manager Responded on 8/9/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • Dale marshalls review

    Stayed 4 days ending in June, 2017

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    Dale M from Chesterfield, VA recommends this vacation rental

    It was great we had such a good time at the cabin we all felt like it was our home away from home there was only one problem when it was time to leave we didnt want to thsnk for a great vacation

    • Manager Responded on 7/1/2017

      So glad to hear you enjoyed your stay !Thank you so much for all the positive feedback. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Graduation and reunion

    Stayed 4 days ending in June, 2017

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    a guest from Jeddo, mi recommends this vacation rental

    We had a wonderful visit, the house accommodated our group of 18 ( 13 teenagers) perfectly. We did not feel like we were cramped in any way. The games were an added bonus and kept all entertained when at the cabin.

    • Manager Responded on 6/27/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • It was good except no wifi and one playing machine was not workin

    Stayed 2 days ending in May, 2017

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    PANKAJ S from Cumming, GA recommends this vacation rental

    It was a good place to stay. Only 2 things I didnt like. 1. Wifi was not working. 2. One of the game machine (Car Racing) was not working.

    • Manager Responded on 6/17/2017

      Thank you for your recent stay at Big Pine Lodge. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. Again, we apologize.

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  • Spacious Cabin

    Stayed 2 days ending in May, 2017

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    a guest from Taylor, MI recommends this vacation rental

    We had an excellent time, the cabin is huge. Very close to town. One of the arcade games does not work and the furniture is somewhat worn out. But overall, we did enjoy the cabin.

    • Manager Responded on 5/29/2017

      We are so glad to hear that you enjoyed your stay. Thank you for sharing your review with us. We are sorry to hear that your cabin choice did not exceed all your expectations. As you may or may not know all our cabins are individually owned. Each owner personally chooses the decor, furniture, and amenities for their cabin. We will however mention these suggestions for upgrades to the owner. We hope to see you again really soon!

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  • Family Makin Memories

    Stayed 4 days ending in March, 2017

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    Kimberly/Steven G from Goshen, OH recommends this vacation rental

    Stayed 4 nights with multiple families. Very spacious to accommodate all of us and kept everyone entertained with the game room/loft games. (Only disappoint was 1 Car arcade didn't work and "some" furniture pieces in the game room was a little roughed up.) The dual Master suites are very beautiful/spacious and the other bedrooms worked wonderfully for the other families. The location was perfect for us since we didn't want a crazy mountain drive and was about a mile from the parkway and a hop-skip-n-a-jump to Dollywood. (there's some hilly spots but not extreme...wouldn't want to tempt it in an ice storm tho...) The only problem we had "trying to figure out how to operate" was in the loft/downstairs showers. Maybe have a "Faucets for Dummies" instructions handy cause it took us a minute to figure out how to put it in shower mode... (there's a thingy at the end/bottom of the water spout that you pull downward on) We had an awesome stay/time and can't wait to do it again...Thank you!!!

    • Manager Responded on 4/12/2017

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • Different experience

    Stayed 2 days ending in March, 2017

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    Lakenya and Ranell H from Joneborogh, GA recommends this vacation rental

    I would have to say overall this was more than what I expected. This was a beautiful cabin and I can't wait to come back. WE had an amazing time. I would definitely use Eden Crest again!

    • Manager Responded on 4/3/2017

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • My experience at big pine lodge

    Stayed 2 days ending in March, 2017

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    Shana L from Lemar, MI recommends this vacation rental

    All my tv's didn't work,the hot tub was locked we couldn't use it and we couldn't use the grill because the gas bottle was empty.

    • Manager Responded on 6/22/2017

      Thank you for sharing your review with us. We are glad that you did enjoy your stay. We would have gladly sent our maintenance out to correct any issues had we been made aware during your stay. We do apologize for any inconvenience during your stay. Please know we will work hard to correct the issues you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !

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  • Great for Groups

    Stayed 3 days ending in February, 2017

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    a guest from Augusta, GA recommends this vacation rental

    Great cabin for a long weekend with friends. The place was a little dated and one of the arcade car games does not work. Also had some trouble figuring out the hot-tub settings...not very intuitive. But other than that it was a very nice place in a great locations that easily accommodated our group of 12.

    • Manager Responded on 5/29/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Large Family, Enjoyed Winter Stay

    Stayed 4 days ending in January, 2017

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    Kristin C from Bloomington, IN recommends this vacation rental

    Overall we really enjoyed this cabin. There were 19 of us and there were 7 family units, so the fact that there were 7 separate bedroom spaces really helped make sure everyone not only had a bed but there own room space. The shared living space is fairly small. We stayed in a cabin the year before with a much larger living space and realized that this really helped with the younger children needed to go to bed and everyone else was still loudly playing games, etc. The cabin was clean, but very limited in cooking supplies, we thankfully brought a lot of our own since we planned to cook all meals there. Something to be aware of is there is NO internet. Although it is not listed as an amenity it is something I have come to assume is available and I would have appreciated a heads up on the cabin page that it would not be available. Last note would be that the mattresses are very old. If you have a lot of adults or people with sleep issues, you may want to consider bringing some sort of sleep support. The family had a great time though and we plan to do another trip all together!

    • Manager Responded on 6/23/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Internet is listed on website as an amenity if the cabin has it, in this area internet is not always accessible. We do apologize that you found the mattresses uncomfortable and will make management aware of feedback you have supplied. We hope to see you back again soon!

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  • Great getaway place

    Stayed 3 days ending in December, 2016

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    Jaclyn P from Tullahoma, TN recommends this vacation rental

    Beautiful cabin,great location- really close to town though be sure to follow company's directions & not GPS. Only issue really is the amount of parking- we had 14 ppl w/ 7 cars & couldn't have fit another even though the cabin sleeps 22. Definitely carpool with more ppl. Outside of that, we very much enjoyed our stay, the company was great,and would rent this or another cabin from the again! Thanks Eden Crest!

    • Manager Responded on 8/1/2017

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great family getaway

    Stayed 2 days ending in October, 2016

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    BIANCA M from MILLEDGEVILLE, GA recommends this vacation rental

    We rented this lodge to meet up with my brother after not seeing him for 2 years. The lodge was great and very spacious. No one felt like they were too close.

    • Manager Responded on 12/1/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Nice cabin and good location

    Stayed 5 days ending in August, 2016

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    a guest from Garner, NC recommends this vacation rental

    Nice place to accommodate our family for mom's 80th birthday. We liked the convenient location and enjoyed our stay.

    • Manager Responded on 8/1/2017

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Family

    Stayed 3 days ending in August, 2016

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    a guest from Chelsea, MI recommends this vacation rental

    That's great

    • Manager Responded on 8/1/2017

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Family reunion

    Stayed 7 days ending in July, 2016

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    Benjamin K from Fayetteville City, PA recommends this vacation rental

    Overall we had a great time. Several small issues were noted. The microwave door is cracked, but it worked. The freezer of the refrigerator leaked into the fridge but a repairman came within hours of reporting the issue. The dishwasher leaked. There were only 10 chairs between the 2 tables. Thankfully we had taken folding benches. We were disappointed there was no yard area for the kids to play outside. We were happy the dog was permitted. This is a great place for a group such as a youth group, but for families with small children, not so much.

    • Manager Responded on 7/21/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Refreshing

    Stayed 2 days ending in May, 2016

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    a guest from Jackson, MS recommends this vacation rental

    The rental completely exceeded my expectations!!!! My entire group was blown away and can't wait to plan another stay

    • Manager Responded on 6/14/2017

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • We had a great stay

    Stayed 2 days ending in March, 2016

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    a guest from Salisbury, NC recommends this vacation rental

    We stayed in this home with our youth group. The home was clean and well kept. We had plenty of space to spread out. The kids enjoyed all the games. We would stay here again.

    • Manager Responded on 3/30/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • We Want to Come Back

    Stayed 3 days ending in February, 2016

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    Elizabeth/Robert G from Paducah, KY recommends this vacation rental

    A modest size youth group came to stay here for the Challenge Youth Conference in Pigeon Forge. The accommodations are nice and the cabin suited our needs well.

    • Manager Responded on 3/15/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Explorer's Winterfest Trip

    Stayed 3 days ending in February, 2016

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    Chief B from Royston, GA recommends this vacation rental

    The one complaint we had was.... I specifically asked if this cabin was easy access to in the snow and was told YES - what a crock!!!! And of course it snowed our very first morning there!!! But on the bright side, a truck came thru and plowed and we were eventually able to leave. But again, I specifically asked when making the reservation and was told YES - wrong!!!!

    • Manager Responded on 3/1/2016

      We apologize that you did not think that is was easy access in the snow. However compared to other cabin locations in the area it is an easier one to get to. As you may or may not know each of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. We would be happy to help assist you in finding another cabin in a location more to your liking for your next stay. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Nice

    Stayed 6 days ending in January, 2016

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    a guest from Dade City, FL recommends this vacation rental

    Me and my family enjoyed this cabin

    • Manager Responded on 2/3/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. We have high cleaning standards and prefer that cabins are cleaned properly the first time.Had you said anything about your concerns during your stay we would have gladly sent the cleaners back to address them. We contract cleaners to clean each cabin and they understand that if the cleaning is not considered satisfactory to a guest they will be expected to return to the cabin to address any issues. Now that you are gone there is no way for us to take issue with the manner in which they cleaned the cabin. In the future we would respectfully request that you let us know so that we can have the opportunity to immediately address it. I truly regret that your last visit did not exceed all of your hopes and expectations Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given. .

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  • Review

    Stayed 2 days ending in January, 2016

    • Services from rental manager
    • Cleanliness
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    Overall satisfaction:

    Ashley B from Pickerington, OH recommends this vacation rental

    We had a great stay. I was nervous about booking after reading other reviews so I called to clear a few things up. The hot tub was working for us. All the video games also worked. The cabin had tons to do and accommodated our 15 people just fine. However, when i called in october I was told the carpet was being replaced, it definitely was not. It's gross. And the fridge drawers/shelf was broken. And the outside of the property was dirty... Like trash thrown over the balcony etc. But honestly its not my house so who cares. Our goal was to hang out in hot tub, play video games and cards. We got to do all of those things and had a great long weekend. :-) I would recommend renting for amentities and price. Carpet at least should be cleaned.

    • Manager Responded on 1/25/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us over the carpet and the broken shelf. We are very sorry to hear that you had any issues. They did replace the downstairs carpet but sounds like with all the high traffic during the holiday season its ready to have a cleaning. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Good times despite needed improvements

    Stayed 3 days ending in November, 2015

    • Services from rental manager
    • Cleanliness
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    • Property condition

    Overall satisfaction:

    a guest from Indianapolis, IN recommends this vacation rental

    Our family stayed in Big Pine Lodge for our Thanksgiving reunion, November 2015. The property is located on a great site with gorgeous views, especially off the 3 expansive decks (one on each floor) of the cabin. The gaming area was a perfect entertainment space for all the kids & the 6 bedrooms plus a spacious loft was more than enough space to accommodate our group of 20+ people. Now for the opportunities for improvement: 1) CARPET!!! The carpet in the property is long overdue for removal. Stains, dirt, discoloration, etc. were prevalent everywhere there was carpet. 2) The kitchen - lack of updated appliances & a small space in general were a couple of issues, but did not stop the preparation of a Thanksgiving feast! 3) The fireplaces are not functional and provide no heat. 4) Furniture - the recliners, couches, etc. were old & worn & could use upgrading.

    Overall our experience was good despite the issues mentioned above. If minor improvements are made, this would be a definite 5 star cabin!

    • Manager Responded on 12/7/2015

      We especially appreciate the fact that in spite of shortcomings you are still willing to visit and recommend us to others. Thank you so much for that vote of confidence. We do strive to provide all our guests with a great vacation experience. We hope to see you again soon!

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  • Big Lodge

    Stayed 3 days ending in November, 2015

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    Overall satisfaction:

    Janet P from Ochlocknee, GA recommends this vacation rental

    Property floorplan is great for a large group, when you have a large group more parking is needed, we had 4 vehicles and parking was crowded. Carpets needed a good cleaning, but games were great for the kids. Dog hair was a problem on the carpet. Would recommend to a friend if they don't have allergies.

    • Manager Responded on 1/1/2016

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Will definitely come back!

    Stayed 2 days ending in November, 2015

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    Overall satisfaction:

    Rhonda P from Kenton, TN recommends this vacation rental

    This cabin was perfect for our church youth group. Since it had 3 levels we were able to have the girls on the top floor, chaperones on the ground level, and the boys on the bottom. It was also great for a youth group b/c of the pool table, arcade games, air hockey & foosball tables. Our kids loved it! The setting was gorgeous. We loved the three decks off the back, and the rocking chairs. The location was great - just minutes from everything.
    Really the only problem we saw, was that the carpeting was pretty dirty/stained. In spite of that, we will definitely use Eden Crest again.

    • Manager Responded on 11/23/2015

      Rhonda, Thank you so very much for your feedback. Our team is thrilled to hear that you enjoyed your stay with us. We do look forward to helping you again in the near future.

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  • big pine lodge

    Stayed 3 days ending in October, 2015

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    Overall satisfaction:

    Mike T from Louisville, KY does not recommend this vacation rental.

    was delayed an hour getting into the cabin due to miscommunications between staff and construction workers. they were replacing flooring and didn't expect us until the following day. anyway, they moved out their equipment, the cleaning staff came in and made the place presentable for guest. the house itself is very sound, doors and locks worked well, the cable worked fine, but we missed the no wifi. however all the appliances worked as well as the games in the gameroom. any negatives will be in the form of bedroom carpets. they need cleaning really well or replaced. after returning home, I read some reviews from past guests and their complaints were similar to mine. the management resposed a year ago with apology letters but it seems they don't listen very well. besides the carpeting, the bedding is in need of an upgrade. they were not comfortable to sleep on long term, several chairs on outside deck were broken, the gas grill did not work and the lazyboy chair had a broken back. the blinds all need to be replaced, some were barely hanging on. on the positive side, there was plenty of room, all appliances worked. we don't eat out much and do our own cooking. the washer and dryer were a blessing, it rained most of the visit.

    • Manager Responded on 10/7/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. The owner is currently in the process of updating the property. Which like you stated contributed to some of the delay at check in. The cabins are vacation rentals so there are a lot of high traffic and receive a lot of usage and wear. As the cabins are individually owned we the rental company can make suggestions for changes and upgrades but ultimately is the owners decision to make changes for when and what to have done. And again as you noticed the owner is in the process of making improvements. We truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.

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  • Big pine lodge

    Stayed 4 days ending in July, 2015

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    Overall satisfaction:

    Cathy M from Lebanon, VA recommends this vacation rental

    We stayed 4 nights at the Big Pine Lodge and it was great! The kids loved playing the games, it was good family fun. My favorite was the king size log bed!! We had plenty of room for everyone . The location was a bit disappointing, but the cabin itself made up for it! The staff was very helpful. We enjoyed our stay and would rent again.

    • Manager Responded on 7/27/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Woolcox/Young Family Reunion

    Stayed 4 days ending in June, 2015

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    Overall satisfaction:

    Rae Ann B from Spring, TX recommends this vacation rental

    Overall it was a very nice stay. At first the A/C did not work on the third level however the maintenance man was there within two hours, fixed it and all was well. Location was excellent-close to the main road where we could get to everything. Really enjoyed our stay.

    • Manager Responded on 6/25/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us over the air conditioning. We are very sorry to hear that you had any issues. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Nice, Roomy Cabin

    Stayed 2 days ending in June, 2015

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    Overall satisfaction:

    Kimberly H from Hixson, TN recommends this vacation rental

    The cabin was nice and roomy for our family that was there for a family wedding. The only drawback is there's no Wi-Fi service or cable/satellite service. In addition, there's not much grassy area to walk your pet.

    • Manager Responded on 6/16/2015

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon.

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  • Fantastic Stay

    Stayed 3 days ending in February, 2015

    • Services from rental manager
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    • Property condition

    Overall satisfaction:

    Susan G from Bellevue, WA recommends this vacation rental

    Cabin was great along with the staff. Only issue we had is losing power, cable, and iced roads. The last day and half we were stuck with no cable then no power. A better plan of action between all the group of cabins should be prepared on road responsibility since several other companies didn't help to adequately unice the loop but after calling, 6 hours later we finally were able to leave.

    • Manager Responded on 2/22/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • It was great

    Stayed 3 days ending in December, 2014

    • Services from rental manager
    • Cleanliness
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    • Property condition

    Overall satisfaction:

    Joan D from WALESKA, GA recommends this vacation rental

    It was very professional and easy.

    • Manager Responded on 1/2/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • 2014 Family Christmas Vacation

    Stayed 3 days ending in November, 2014

    • Services from rental manager
    • Cleanliness
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    • Property condition

    Overall satisfaction:

    Sandra B from Purvis, MS recommends this vacation rental

    Vacation at Big Pine Lodge was a great experience. We enjoyed our stay.

    • Manager Responded on 12/15/2014

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We show you scored some areas lower than what your comments suggest. The team here is thrilled to hear that you enjoyed your stay as per your comments. We especially appreciate the fact that in spite of shortcomings you are still willing to visit and recommend us to others. Thank you so much for that vote of confidence. We do strive to provide all our guests with a great vacation experience. We hope to see you again soon!

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  • We love this cabin! We'll definitely stay again!

    Stayed 2 days ending in November, 2014

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    Overall satisfaction:

    Stacey P from New Market, TN recommends this vacation rental

    We love this cabin! It's the second time we have stayed and were already planning our trip for next year. The only thing that could be better would be cable and DVD players that worked in all the down stair bedrooms. And it would be nice to have wfi.

    • Manager Responded on 11/18/2014

      So sorry to hear about the cable and DVD players. Please make sure when you book next time to mention you do want internet and we will gladly direct you to a cabin with wi fi access.We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Birhday Getaway

    Stayed 3 days ending in October, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    a guest from HICKORY, NC recommends this vacation rental

    Big Pine Lodge had plenty of room for all 13 of us. However, the kitchen was extremely small and very poorly stocked. There were no missing bowls, and we had to go out and purchase extra forks. Only 2 of the 3 arcade games worked, and only 1 of the 3 televisions downstairs worked. The carpet is extremely dirty and needs to be replaced. However, we still managed to have a great time!

    • Manager Responded on 11/9/2014

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. As you may or may not know all of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. We do apologize about kitchen not having what you needed and had you said anything to us about needing more silverware, we would have gladly brought more out to you. Although we did send out a vendor to get those arcade games working for you, we do apologize that they were not in their correct working order when you arrived. We have also let the owner of the cabin know of your concerns so that he may schedule professional carpet cleaners to do a thorough deep clean. I truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.

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  • Family get together

    Stayed 5 days ending in October, 2014

    • Services from rental manager
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    • Property condition

    Overall satisfaction:

    Frances B from Douglas, GA recommends this vacation rental

    We had a first time ever get together with cousins from Georgia, Ohio & Colorado. We had a wonderful time getting to know each other. This was a great place for us to have our reunion. The cabin was great for a large number of people.

    • Manager Responded on 11/9/2014

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We wanted to add that since your last stay at this cabin, we have recently replaced carpet and other things through out the cabin to bring this cabin up to date. We do strive to provide all our guests with a great vacation experience. We hope to see you again soon!

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  • Gorgeous Cabin

    Stayed 3 days ending in September, 2014

    • Services from rental manager
    • Cleanliness
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    • Property condition

    Overall satisfaction:

    Missy F from BISHOPVILLE, SC recommends this vacation rental

    The overall process was extremely easy. I loved how we were able to go straight to the cabin, as the security code was sent to me by text. That was so convenient!

    • Manager Responded on 9/28/2014

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • A very nice stay

    Stayed 7 days ending in August, 2014

    • Services from rental manager
    • Cleanliness
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    Overall satisfaction:

    a guest from GLENSIDE, PA recommends this vacation rental

    There were 20 of us & in general we had a very nice stay in Big Pine Lodge. The gathering areas were nice & we enjoyed the games. The bedrooms and bathrooms were clean and laid out well. The bedrooms could use mirrors so that when the bathroom is being used guests could get ready in their bedrooms. The decks and hot tub were great! The kitchen was ok. The house sleeps 22 but there were only 11 forks, no kettle,and the pots and pans were small for cooking for the number of guests. The rugs were stained. The staff at Eden Crest were very helpful. They listened to our requests and were polite. We enjoyed our stay!

    • Manager Responded on 9/28/2014

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon.

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35.785114,-83.570495

Eden Crest Vacation Rentals, Inc. 652 Wears Valley Road Pigeon Forge, Tennessee 37863 +1 (800) 406-7404 inquiries@edencrest.net

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