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Cabin exterior

Paradise Mountain Pool Lodge

Guest Rating:

Vacation rental cabin / bungalow. Sleeps 24, 6 bedrooms, 7 bathrooms. No pets allowed.

Sevierville, TN 37862 United States

TO EXPERIENCE THIS CABIN FOR YOURSELF TRY OUR 3-D VIRTUAL WALK-THROUGH BY CLICKING THE MEDIA TAB ON THE TOP OF THE PAGE! Or if you are using the "Edencrest app" click on the virtual tour link at the bottom of the page.

The name really says it all! “Paradise Mountain Pool Lodge,” a luxurious Pigeon Forge cabin nestled in the heart of the Great Smoky Mountains, provides a wet and wild exotic adventure! With luxury accommodations for up to 24 people, it is perfect for any large celebration or adventurous group of travelers.

“Paradise Mountain Pool Lodge” has everything you could ever desire in a mountain getaway. Located just minutes away from Pigeon Forge and Gatlinburg, this piece of paradise features a private indoor heated pool on the bottom floor, as well as a movie theater and arcade style games on the upper level!

Enjoy a large and spacious kitchen with a dining room table big enough to seat your group with space to spare. With state-of-the-art appliances, including a convection oven and a French style refrigerator, any cook will feel as if they are in heaven in this dream-style kitchen!

“Paradise Mountain Pool Lodge” features four opulent master suites with Jacuzzi tubs, private bathrooms and balconies overlooking a gorgeous mountain view. The cabin also has two other bedrooms with queen over queen bunk beds, perfect for climbing kiddos!

But it just wouldn’t be paradise without a game room with a pool table and several arcade-style games and an in-house movie theater! And even paradise needs a few practical features, so this cabin includes free long distance, free high-speed Internet access, washer, dryer, and central heat and air.

This is the absolute perfect cabin with every amenity you could ever ask for all wrapped into one big beautiful package. So bring the family or your group, and you will find yourself coming back year after year to your own private “Paradise Mountain Pool Lodge!”

Main level: 2 masters suite with a king bed in each room, Living Room, Kitchen, queen sleeper sofa.
Upper Level: Game room: 2 master suites with King bed in each
Loft: Arcade games, 2 queen beds
Lower Level: Theater room, Pool, and 2 bunk beds rooms with 1 set of queen over queen bunk beds in each.

Under no circumstances will Fraternities and Sororities be allowed in any unit or cabin.

Rooms and Amenities
Property Type Cabin / Bungalow, 5 story
Unit Code PARADISE
Beds 4 king beds, 2 queen beds, 2 bunk beds
Bathrooms 7 bathrooms
Rooms Sleeps 24, 18 dining seats
Pets No pets allowed.
Kitchen Full Kitchen, Refrigerator, Coffee Maker, Microwave, Toaster, Cookware, Stainless Steel Appliances, Granite Countertops
Pool Type In Cabin Pool
Indoor Living Space Ironing Board, Jacuzzi Tub, Linens, Washer & Dryer, Central Air
Media Theater Room, Projector with Screen
Outdoor Deck, BBQ Grill, Hot Tub
Entertainment Pool Table, Muti-game Arcade, Sit-down driving arcade game, 2 30" Smart TVs Located in Loft, Bunk beds have individual TVs, Maximum Force Arcade Game, The Grid Paintball Arcade Game, Silver Strike Bowling Arcade, Jambo! Safari Driving Aracde
Handicap Friendly Wheelchair Ramp Entrance
Convenience Nearby Medical Services, Nearby Grocery, Outlet Shopping, Movie Theatres, Golf Course
Business Nearby ATM, Nearby Bank
Internet/Communications WiFi
Layout Main Level - 2 king bedrooms, Lower Level - Bed / 2 Bunk beds, Upper Level - 2 King Bedrooms, Loft - 2 Queen Beds
Decorate for Christmas Yes
Average Manager Rating (Based on 5228 reviews)

Overall satisfaction

Services from rental manager
Average Vacation Rental Rating (Based on 51 reviews)

Overall satisfaction

Cleanliness

Location

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92 % of our reviewers would recommend this vacation rental.

Vacation Rental Reviews

  • The Cabin of Your Dreams

    Stayed 7 days ending in January, 2018

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    a guest from Fort Walton Beach, Fl recommends this vacation rental

    The only problem with this cabin is eventually, you'll have to go back to the real world. We had 6 families/20 people over Christmas17/New Years18. The cabin is everything advertised. Everything worked, we had plenty of room, the location was convenient to Pigeon Forge, TVs were everywhere (watched the College Football Playoffs in the movie room), the furniture was high quality, and the views were spectacular. We paid extra to heat the pool which got up to 90 degrees. If that wasn't good enough we went to the 104 degree hot tub. We enjoyed skiing at Ober, shows (Comedy Barn), restaurants (Mama' Farmhouse), Dollywood, shopping and coaster rides. All the complaints registered by reviews of the past have been fixed. We loved our stay.

    • Manager Responded on 1/4/2018

      We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • Family Christmas weekend

    Stayed 2 days ending in December, 2017

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    a guest from Somerset, Ky recommends this vacation rental

    Property was very nice !!! Pool was not warm so we didn't use. View is amazing!!!!! Wish there had been blankets on the bed. It would be cold in the winter without them. Also would be nice to have hangers in the closet. Definitely would rent again !!!

    • Manager Responded on 12/7/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Best vacation ever

    Stayed 3 days ending in November, 2017

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    bonnie h from wadley, AL recommends this vacation rental

    Beautiful cabin! Everything was top notch..beds were extremely comfortable . .had a wonderful time!

    • Manager Responded on 12/1/2017

      Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.

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  • Awesome

    Stayed 2 days ending in October, 2017

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    Evelyn R from North Charleston, SC recommends this vacation rental

    The Best !!!

    • Manager Responded on 11/6/2017

      So glad you enjoyed your stay with us. We hope to see you back real soon!

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  • Had a great time!

    Stayed 3 days ending in October, 2017

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    a guest from Mauldin, SC recommends this vacation rental

    Very nice, spacious cabin.Could have been a little cleaner, but not dirty. From the pictures, we thought we had a large porch over looking the mountains. We did not. It was on the street side.

    • Manager Responded on 10/24/2017

      First of all thank you for staying with Eden Crest Vacation Rentals. We take great pride in all of our properties and work very hard to keep them all in great shape. Had we been made aware of any cleaning issues we would of gladly sent housekeeping back out to correct them. We do apologize that the deck was not to your liking and we do have other cabins that the deck over look the mountains. Our vacation Planners would be happy to assist you with you next stay to find the perfect cabin for specifications. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !

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  • Family Vacation

    Stayed 4 days ending in August, 2017

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    Jennifer S from Huntingdon, TN recommends this vacation rental

    Great vacation wonderful view perfect place to watch the 2017 Eclipse!! The only thing I would have changed is a larger grill and a new can opener. Will definetly go back to Edencrest next time we are in Pigeon Forge!!

    • Manager Responded on 8/25/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Immaculate Cabin!

    Stayed 3 days ending in August, 2017

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    Jennifer R from Chicago, IL recommends this vacation rental

    Our cabin was very clean, well stocked with amenities, and felt like being at home!

    • Manager Responded on 8/8/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • Fantastic View!!!

    Stayed 5 days ending in July, 2017

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    a guest from New Orleans, LA recommends this vacation rental

    The house was everything we expected and more. However there are just a few minor issues like dusting more ( important to me due to allergies) and not being able to find the location to pickup the movies with the address the was given to us, but we had such a great time it didn't matter. I would still revisit / recommend this rental to anyone.

    • Manager Responded on 8/8/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Church Youth Group

    Stayed 2 days ending in July, 2017

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    Benjamin / Oakland First Baptist M from Somerville, TN recommends this vacation rental

    There was 24 of us total. This cabin is the "bomb!" There was plenty of room and had lots of activities to do while there. I would highly recommend this rental! Very clean and nice all around!

    • Manager Responded on 7/26/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • Family vacation

    Stayed 4 days ending in July, 2017

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    Mary S from Austell, Georgia recommends this vacation rental

    The vacation rental was awesome the home was everything we imaged. There was so much for the kids to do inside the home we only went out on the parkway once. Very clean home inside and out. Didn't NOT see one critter while we were there... Love, Love,Love it!!!!! The staff was very helpful and friendly when u called or had a question and a special thanks to CHAD, he was one of the maintenance workers that was very helpful, friendly, and it was a pleasure to talk to. You just don't find good people like that. Eden Crest has A-1 hospitality and will definitely be getting out business from now on.... The only concern we had was the water temp. In the pool, but it didn't effect the stay... We will definitely see you guys next year...
    Sincerely,
    The Stephenson Family

    • Manager Responded on 7/8/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • 2017 Summer Family Fun

    Stayed 5 days ending in June, 2017

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    Betty B from Birmingham , AL recommends this vacation rental

    When we arrived, everything was ready for us. The WHOLE cabin was very clean. The pool and hot tub were very clean. All of the online pictures accurately depicted this cabin. The view is just beautiful. We could see the sunset over the mountains.

    The beds were very comfortable. There were televisions in every room. The theater was wonderful! We had our married children and three grandchildren with us. We watched the NBA basketball final on the theater screen as well as a baseball game. The grandchildren watched several movies.

    The indoor pool was certainly a hit with our family too.

    The cabin is very spacious and we thoroughly enjoyed our visit. Our family plans to rent this cabin again. Eden Crest was very professional and prompt with their customer service. We ran out of gas for the gas grill and requested a new gas canister. They promptly brought one to us.

    EVERYTHING ABOUT OUR EXPERIENCES ON THIS FAMILY TRIP WAS WONDERFUL!! WE HIGHLY RECOMMEND THIS CABIN IN THE BEAUTIFUL SMOKY MOUNTAINS!

    One small problem is that there are no curtains or blinds in the bedrooms. The morning light would wake us up too early! We used foil and masking tape to cover our bedroom windows. We recommend window coverings for the bedroom windows. This is the only negative during our stay.

    • Manager Responded on 6/20/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We will definitely let the cabin owner know of the suggestion regarding the curtains. We look forward to having you come stay with us again.

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  • Cool Cabin

    Stayed 2 days ending in April, 2017

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    Linda O from slatedale, PA recommends this vacation rental

    Cabin is very nice. I should have asked for more info though. Didn't have correct codes for cabin or pool. Could have used more instructions on how to operate some things, like TVs, theater room, and a few other things.

    • Manager Responded on 5/7/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Great cabin

    Stayed 2 days ending in March, 2017

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    Sandra C recommends this vacation rental

    The cabin is a youth leader's dream! Plenty to do to keep teens entertained without having to go to so many expensive attractions. The location was good - not too far away and was van accessible. The cabin was clean. My score isn't perfect only because the pool had an issue the morning of our arrival day and we were locked out of it the entire weekend. No communication yet as to a percentage of a refund since the pool was the biggest attraction to the cabin for me.

    • Manager Responded on 6/22/2017

      Thank you for your stay at Eden Crest. We are terribly sorry to hear about the problem you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issue you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !

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  • Good Times

    Stayed 2 days ending in February, 2017

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    a guest from Charlotte, North Carolina recommends this vacation rental

    The cabin met expectations. A group of about 20 friends gathered here for the weekend. The pool, theater, and Jacuzzi was all great. The cabin was welcoming and clean. There was much to do in the cabin from the arcade games to the pool tables. Our only issue was that the cabin did not work the first day and maintenance came out the second day to fix most of all the televisions. The only other thing was that the main level floor was not as spacious as we needed it to be for the number of people we had in our party. We wish the cabin had a great room. Other then that, we all were happy with our choice.

    • Manager Responded on 5/29/2017

      We are glad to hear that you enjoyed your stay with Eden Crest.Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope that you accept our apology for any inconvenience, and the spirit in which it is given, over the issue you had with the televisions. We hope that we will see you again soon!

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  • wonderful family vacation

    Stayed 3 days ending in January, 2017

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    a guest from Gordon, GA recommends this vacation rental

    we had a great time and will definitely return

    • Manager Responded on 2/21/2017

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great Place for Large Groups

    Stayed 2 days ending in January, 2017

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    a guest from Knoxville, TN recommends this vacation rental

    Overall the experience was great. The amenities in this rental are abundant and the location to Pegion Forge is wonderful. The unit had a few things that should have been caught before our arrive. The stay was pleasant and maintenance responded quickly to any problems we had.

    • Manager Responded on 2/13/2017

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We are sorry you experienced any problems, but thrilled to hear that the problems didn't interrupt your vacation. We hope to see you again very soon!

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  • Fun family cabin

    Stayed 3 days ending in December, 2016

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    a guest from Lebanon, IN recommends this vacation rental

    We had 12, including 4 kids aged 10-14. They loved the pool and hot tub. The bunk beds on the bottom floor were great and they felt very independent having their own rooms. The adults liked the multiple lounge areas, including the big theater room. We've stayed in cabins in the Smokies many times, and this was one of the most convenient and easy to get to. However, you're in a neighborhood with many other cabins, so kind of a trade off if you're looking for seclusion. Only complaint was that housekeeping was late...they didn't arrive until 30 min after we were supposed to be checked in. Apparently a cabin earlier in the morning had some issues that delayed them, which is understandable, but we didn't get notified of the delay even though the front desk said that they tried to reach us.

    • Manager Responded on 2/21/2017

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Thanksgiving 2016

    Stayed 4 days ending in November, 2016

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    Cynthia H from Perry, FL recommends this vacation rental

    Everything was nice. Maintenance was very prompt when texted to handle small issues (tv, gas grill).

    • Manager Responded on 12/5/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Mountain Pool Lodge Stay

    Stayed 4 days ending in November, 2016

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    Francis L from Seffner, FL recommends this vacation rental

    Close to Pigeon Forge.Beautiful view.Great amenities.Great experience.

    • Manager Responded on 11/30/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great Fall Break!

    Stayed 5 days ending in October, 2016

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    Julie/Josh L from Henderson, KY recommends this vacation rental

    This cabin was fantastic! The pool was super clean! The rooms were very nice! The view was super! Bathrooms were all clean and stocked with supplies! We truly enjoyed our stay and will most definitely rent this cabin again!

    • Manager Responded on 10/25/2016

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Paradise Mountain Pool Lodge

    Stayed 3 days ending in October, 2016

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    a guest from Smyrna, TN recommends this vacation rental

    The cabin was beautiful and spacious. It had anything you could ever want in a place to spend your vacations.Pool, hot tub, arcade games,movie theater and plenty of beds and televisions along with a great view. Who could ask for more? We had a few issues with a water leak and tv's but the rental office was quick to send someone out to correct the problems.Thank you Eden Crest for taking care of your guests! We will definitely be back!

    • Manager Responded on 12/1/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Mostly Good

    Stayed 3 days ending in August, 2016

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    a guest from Warren, MI recommends this vacation rental

    The cabin had a beautiful view and we had a good time. The pool was warm and the video games were free.

    The kitchen table was wooden with cracks in it and in those cracks were all kinds of crumbs and food debris. It could have been easily vacuumed out. Almost needless to say that we battled ants in the kitchen the entire time! On the counter and table. You'd be sitting there and suddenly feel ants crawling on you!

    Most of the TVs never worked despite calling maintenance out twice.

    The freezer was off when we got there! We thought it was broke, but figured it out.

    Two of the beds had top sheets and blankets, but only a mattress pad to actually sleep on.

    • Manager Responded on 8/1/2017

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Family vacation

    Stayed 5 days ending in August, 2016

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    a guest from South Bend, IN recommends this vacation rental

    The cabin was nice and accommodate our 17 people nicely. The cabin was clean, great location,kitchen was supplied with every thing you would need, office was very quick to take care of things we called about. Downs were bedroom and bathroom doors did not lock! The upper 2 level temp stayed about 78-74 day and night. Toilet in pool room didn't work. Tile floor was crack all over in the kitchen and some in the bathroom. The cabin just needs some tlc and you would have one of the best cabin we have stayed in!!

    • Manager Responded on 8/1/2017

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We are sorry you experienced any problems, but thrilled to hear that the problems didn't interrupt your vacation. We hope to see you again very soon!

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  • Great view

    Stayed 6 days ending in July, 2016

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    a guest from Bell Buckle, TN recommends this vacation rental

    We stayed at this cabin for a week with my wife's family. 13 people, with 3 in wheelchairs. The ramp getting in is a little steep, but once inside never really had a problem. The views from the big windows are amazing. One thing I was concerned with when booking was the pool room, since we had younger children with us. Turns out they have taken every measure i can think of to make it secure. Door locked with separate key (which is in a lock box), separate alarm code for that door, and water motion alarm. I felt safe then. The only real complaint during our stay was that none of the TVs in the bedrooms worked. The ones in the living room areas worked, but didn't have many channels available, usually just news channels. The office sent someone to the cabin, but they weren't able to get it fixed. But overall, we had a good stay.

    • Manager Responded on 8/17/2016

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon.

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  • AMAZING cabin!

    Stayed 3 days ending in April, 2016

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    Barbara S from Newbury, OH recommends this vacation rental

    This place was beautiful and well kept. The indoor pool was perfect for all our younger children staying with us, it kept us all busy! Our only complaint was at the time we stayed there were quite a few ants in the house, but maintenance came to spray the same day we called (however we did not let them spray very much since we had crawling infants in the house). Only other suggestion we had was more rockers or chairs should be on the larger decks for groups of people to sit and enjoy the views. Thanks for a great stay!

    • Manager Responded on 5/3/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We will definitely pass along your suggestion for more rockers on the deck. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Fantastic Family Vacation

    Stayed 5 days ending in April, 2016

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    a guest from Muskegon, MI recommends this vacation rental

    A first time vacation with the entire family...definitely not the last.
    Very pleased the location of this very close to everything there is to offer in Pigeon Forge and Gatlinburg.
    We had a few questions as soon as we checked in and Eden Crest was very quick to respond.

    • Manager Responded on 4/11/2016

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Spring Break retreat

    Stayed 4 days ending in March, 2016

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    a guest from Kansas City, MO recommends this vacation rental

    This cabin met our expectations! We had several families staying together and there was lots of room for everyone. Check-in and check-out were very smooth. The cabin was well cleaned. A couple comments from our party: it would be nice to have the hot tub NOT outside a bunk bed room where kids tend to sleep. While not a deal breaker, it was difficult for the adults to enjoy it after the kids went to bed. Our pool water was not turned up, so we had to call about that, but had a very quick response. The only comment we had on cleanliness was the cracks in the kitchen table - there was food crumbs in it when we got there; everything else was great! I would ask the owners to look into securing the bunk bed room dressers to the wall. We had one tip over on a kid trying to look in the top drawer. He was able to catch it and the bunk bed was there to help as well. But the weight of the dresser and the glass top could have had a very different outcome, especially if it was in the other bunk bed room where there was no bed frame to help stop it.
    Everything else about the cabin was great - we thoroughly enjoyed having enough space to eat together, the kids loved the movie theater and pool!

    • Manager Responded on 3/30/2016

      We will definitely pass along the suggestions you made about the dressers and hot tub. Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Great weekend getaway!

    Stayed 2 days ending in February, 2016

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    Overall satisfaction:

    Karyn C recommends this vacation rental

    This cabin was a great option for our group of 15--with the extra space, we all had plenty of space in our rooms. The long table in the kitchen was fantastic and the kitchen itself was easily the best stocked kitchen as far as cooking/serving items I have seen at a cabin. The only downside was the lack of large group seating available. I wish the livingroom areas would have allowed for a larger group to gather more easily as we were there on a retreat and needed to all sit down together (not around the kitchen table.) We made it work though and loved our time here.

    • Manager Responded on 2/23/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Paradise Mountain Pool Logde

    Stayed 2 days ending in January, 2016

    • Services from rental manager
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    Overall satisfaction:

    Asontiwah M from Hampton, Georgia recommends this vacation rental

    We had a Great time at Paradise Mountain Pool Lodge. The Cabin was Perfect. The Mountain View was Beautiful. The only problem we had was with 2 of the TV's. They didn't work. The Pool was a kind of Cold but we enjoyed it. I would recommend a bigger refrigerator and more pots and pans. Overall our Cabin stay was GREAT!!!!

    • Manager Responded on 2/3/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Youth Leader

    Stayed 2 days ending in November, 2015

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    Overall satisfaction:

    Karen B from GAFFNEY, SC recommends this vacation rental

    This was a second visit to the cabin. Our group of teens absolutely love the cabin and look forward to visiting again.

    • Manager Responded on 12/2/2015

      So glad to see you back! Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Hopewell Youth Trip

    Stayed 4 days ending in October, 2015

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    Overall satisfaction:

    a guest from Moultrie, GA recommends this vacation rental

    The house was nice. Plenty of room for all of our youth party (19). Satellite was not working on several televisions and could not be fixed during our stay. Eden Crest did a good job. We would stay in this cabin again.

    • Manager Responded on 10/29/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us over the satellite. We are very sorry to hear that you had any issues. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Best mountain vacation ever.

    Stayed 3 days ending in September, 2015

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    Overall satisfaction:

    Joey H from Macon, GA recommends this vacation rental

    This cabin ha is everything you could ever dream of for a mountain stay. My only complaint is I couldn't stay longer. The staff where friendly and very helpful. We will definitely be staying here again.

    • Manager Responded on 9/30/2015

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • College Reunion Trip

    Stayed 3 days ending in September, 2015

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    Overall satisfaction:

    Jasmine E from McDonough, Georgia recommends this vacation rental

    Absolutely enjoyed our stay at the Paradise Mountain Pool Lodge. This cabin accomadated our party of 16 adults very well and was a great cabin to stay in. One aspect that we were concerned about was the bedrooms and the validity of the total number of beds within the cabin based on the websites information. We spoke with an Eden Crest representative to confirm that each of the bunk rooms held two sets of bunk beds (totaling 4 queens in each room) however upon arrival we noted that it was only one set of queen bunks in each bunk room. Some issues with the television Dish Network but we were able to get it fixed by the very friendly maintanence man. Nonetheless, we made it work and enjoyed our Labor Day weekend mountain vacation! Very nice cabin, beautiful views, beautiful scenery and much space. Overall an enjoyable experience for us all! Looking forward to booking with Eden Crest in the future.

    • Manager Responded on 9/14/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the misunderstanding on the number of bun beds, Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great vacation !!

    Stayed 3 days ending in September, 2015

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    Overall satisfaction:

    a guest from York, PA recommends this vacation rental

    The rental was very good. The only issue we had was with the televisions. There were plenty of them, but we could only get two to work, probably operator error.

    • Manager Responded on 9/10/2015

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Next time let us know if you have any trouble with electronics. we would have been happy to walk you through how to get them working or even send out maintenance if need be. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We look forward to seeing you again real soon.

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  • Grandson's 10th Birthday Celebration

    Stayed 2 days ending in August, 2015

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    Overall satisfaction:

    a guest from Atlanta, GA recommends this vacation rental

    The rental property was exactly like the pictures. It was clean and spacious. We had 15 adults/children and 2 small babies. We had more than enough room for everyone. The children enjoy the hot tub and pool. The pool area could use more ventilation or something to cool it off. It was a little hot but the kids did not seem to mine. The staff was very helpful whenever I called. We did have one problem with one of the TV's not working on the upper level but overall we had a great time. I will be back and will recommend this location to my family and friends.

    • Manager Responded on 8/28/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • great place

    Stayed 3 days ending in August, 2015

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    Tom B from MADISONVILLE, KY recommends this vacation rental

    wonderful stay and would return. The only issue i would change is a second refrig and more cooking utensils. We called to ask about a larger frying pan, the two they had were the size of saucers.also there was no cutting board.They very kindly brought us what we needed in a very timely manner.They do wish to please. Thank you eden Crest

    • Manager Responded on 8/7/2015

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • Great Family Activities

    Stayed 5 days ending in July, 2015

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    Overall satisfaction:

    a guest from New Orleans, LA recommends this vacation rental

    The location and amenities are outstanding. The grandchildren loved everything.
    Pool and movie theatre were great on the days it rained. From an adult prospective the place needs some attention. The washer and dryer is so small we could not get all of the towels and close washed in one day. The sofas in the movie theatre theatre desperatley need to be replaced. There were no large pots to cook for our family of 15. Carpet needs to be replaced on stairs.

    • Manager Responded on 7/6/2015

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We will definitely make the owner aware of the suggestions about improvements on the cabin. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon.

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  • Was nice but could have been better

    Stayed 5 days ending in June, 2015

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    Overall satisfaction:

    a guest from Whitesville, KY recommends this vacation rental

    Good; Lots for kids and adults to do at the cabin with the pool, hot tub, and movie theater. Plenty of room for everyone.

    Bad; Strarted out couldn't get in til 2 hours after we was suppose to. Did not have a vaccum on site to clean up after yourself which I thought was odd since things do get dirty when you usually stay multiple days. Don't think it was very well maintained for example the outdoor furniture was weathered bad, one of the bathrooms you could see daylight in a crack in the wall. Their were no blinds on one side of the cabin so you better like getting up early with the light in your eyes, it was hard to see the tv in the afternoon, and they have a nice jacuzzi in 4 of the bed rooms but with no blind you could see into the bedroom.

    • Manager Responded on 6/30/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. As you may or may not know each of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. We will definitely take up your concerns with the owner over the blinds and outdoor furniture. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Men's Retreat in Paradise

    Stayed 2 days ending in June, 2015

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    Overall satisfaction:

    Jacquetta C from Ellendale, TN recommends this vacation rental

    The property was beautiful and the overall stay was great. I think you should add in the description that part of the sleeping capacity includes sofa sleepers. Theater room remotes needed batteries and the grill did not work which resulted in the lose of food.

    • Manager Responded on 6/17/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us over the remotes and grill. We are very sorry to hear that you had any issues. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Whatley Family Vacation #2

    Stayed 4 days ending in May, 2015

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    Jimmie W from Chattanooga, TN does not recommend this vacation rental.

    Overall we enjoyed our 4 day stay. Last year same time we stayed at Mtn Cinema. I think we lived that cabin better. The grandchildren enjoyed the luxury of an indoor pool. The water in the pool was cold all 4 days, the seating in the movie theatre were in great need of repair,and the kitchen was small. I would consider returning to Eden Crest property in the future, but would like to physically view the accommodations prior to paying the amount of money we spent.

    • Manager Responded on 6/16/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. As you may or may not know each of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. I truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect we hope that you will accept our sincere apology in the spirit in which it is given.

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  • Wonderful Stay!

    Stayed 5 days ending in May, 2015

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    Overall satisfaction:

    Laura F from Tuscaloosa, AL recommends this vacation rental

    We had a very enjoyable stay at this cabin. It fit our large family group very well. The children loved the pool, and the theatre provided hours of entertainment. The kitchen was well-stocked and the table large enough to accommodate our needs. If I had any advice for improvement or to make others aware of the situation it would be to know that sound travels easily in homes made of these materials, etc. The sofas in the theatre area are worn. Also, there were no shades/blinds on the windows (outside of the restrooms), so you might wake up early. The view is incredible and there are large windows and smaller, private decks that allow it to be appreciated. All in all it was a wonderful place to stay and we would do so again in a heartbeat.

    • Manager Responded on 5/29/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Nice But Beware

    Stayed 3 days ending in March, 2015

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    Overall satisfaction:

    a guest from Hamilton, OH does not recommend this vacation rental.

    We had 3 families staying in this cabin and although seems roomy in the pictures...looks are deceiving. Kids loved the pool which was great and well secured but the pool alarm which alerted us if someone jumps in the water unattended kept going off when no one was in the pool area. Also the TV in theater room was great but requires directions to which there are none to operate plus satellite kept going out so no TV. Also there were ants all over the pool area and up into one bathroom. NO BLINDS ON sleeping in is not possible plus sound carries through floors. Two of the video games require coins which Eden Crest said just needed reset but not true and there was a Wii but no games! Also Air Hockey table didn't work. Refrigerator looks big but is not deep. Cabin is located right next to other houses but is also short drive to Pigeon Forge and activities. Also no use sitting out on private decks as PIGEONS and their poo everywhere! BEWARE!

    • Manager Responded on 4/17/2015

      It is so unfortunate that you did not fully enjoy your last stay. We are sorry that you do not like the photos of this cabin. They are an honest representation of the rooms and décor. We are also sorry that you had any issues with the pool or games in the cabin. It is most unfortunate that you did not contact us during your stay regarding these very simple maintenance issues. We could have easily reset the video gaming machine for you and addressed whatever issue you were having with the hockey table. The owner does not provide video games for the Wii system but rather the system itself since typically guests bring their favorite age appropriate games with them. We hope that next time you visit you will let us know about any issues so that we can quickly address them for you and then you can experience one of our superior vacation experiences.

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  • Family gathering 2015

    Stayed 3 days ending in March, 2015

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    Overall satisfaction:

    CINDY K from Cincinnati, OH recommends this vacation rental

    We always have a great time. The kids loved the pool. This is our third year renting the same house. This is our 6th annual Gatlinburg vacation. We meet there because half the family lives in Georgia and the other half Ohio. This is halfway.

    • Manager Responded on 3/24/2015

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon.

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  • March 2015 Stay

    Stayed 4 days ending in March, 2015

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    Nick L from Mount Juliet, TN does not recommend this vacation rental.

    Cabin was accommodating for our 3 families. The overall negatives for this place for all families included; the infestation of ants in the kitchen and pool area, due to the dirty floors. Having to pay for 2 of the video games machines in order to use them. Not sure why they would have video games as an ammenity, if you have to pay extra for them. Final negative was the dilapidated couches they have in the theater room. Those couches are well past thier prime and wouldn't be suitable for a waste facility. Decor was nice and we all really enjoyed the time together as friends/family. I wouldn't recommend this company to anybody, as they didn't allow early checkin even though it was clearly available early, as we waited 1 hr outside the cabin until they finally released the code to get into the door. All other companies we have used have always accomodated early checkin. Their mobile app was a nice touch, except until we found out that some of the information on thier was incorrect and misleading. We stay in Pigeon Forge/Gatlinburg an average of 3-4 times a year and wanted to try a new vacation rental service, but it looks like we will be going back to our original rental company.

    • Manager Responded on 4/15/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. As you may or may not know all of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. We do apologize for the video games not working correctly but you do not pay extra for having video games in the cabin. Each cabin is specially priced in variance to the size, locations, and features of the cabin. The amenities such as hot tubs, pool tables, and arcade games are not within those variables but we do try to ensure all amenities are in proper working order. We have addressed with the owner of the cabin your concerns for new sofas in the theater room. We try to push for a 4 o'clock check -in to all cabins and if the cabin may be ready before then, we will gladly allow entry to the cabin. Are mobile app provides all guests with step-by-step directions to the cabins as well as the correct address. We strive to all guests to go by the step-by-step directions mainly because if the address is plugged into a GPS, it may not find it or it may send you to a complete different place as some of the addresses are private drives. We truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.

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  • Thomason Vacation

    Stayed 6 days ending in February, 2015

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    Overall satisfaction:

    Charlie T from COVINGTON, LA recommends this vacation rental

    Once again the accommodations were great. As a owner of a lodging facility myself I understand the hurdles you face. The only items that you might want to know is popcorn holders in the cabinets were all dirty and the sofas in the theater room were less than par. Everything else was great and we will be back!!! Thanks for the hospitality. Charlie Thomason

    • Manager Responded on 2/24/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We regret to hear that you had any issues with the popcorn holders and sofa. I will bring it to our staff's attention. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again real soon.

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  • Fun Weekend

    Stayed 2 days ending in February, 2015

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    Overall satisfaction:

    a guest from Georgetown, KY recommends this vacation rental

    We had a great time at Paradise Mountain Pool Lodge and the cabin is perfect for a winter weekend! We do think the pool needs a good scrub, along with the floors and the sofas in the media room need to be replaced. Other than that the cabin is in great shape!

    • Manager Responded on 2/22/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We are very sorry to hear that you had any issues with the pool or the sofas. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Youth conference trip

    Stayed 3 days ending in January, 2015

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    Overall satisfaction:

    a guest from Jemison, Al recommends this vacation rental

    The cabin was awesome for a large group. It has everything you would want in a cabin, I would definitely stay here again. The only downside to the cabin was the lower floor that had the two bedrooms with the queen bunkbeds only had one bathroom for everyone to share. The pool was nice just better instructions on how to turn the alarm in the water off. Great memories made at the cabin.

    • Manager Responded on 2/7/2015

      We are so glad to hear that you enjoyed your stay with. We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Family vacation

    Stayed 3 days ending in October, 2014

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    Overall satisfaction:

    a guest from Jasper, IN does not recommend this vacation rental.

    It was ok. The pictures of kitchen and hot tub on website is very deceiving! Not enough chairs on deck for everyone staying there to sit together outside and enjoy view:( we called for sink stopper our 1st night and never got one. Would've been nice to have instruction for TV...what channel tv needs to be on for dish. 1/2 remotes didn't have batteries. Found quite a few spider webs. Movie theater had 8 remotes and didn't need but a couple. Bottom of pool was dirty. The staff at Eden Crest were helpful when we did call for information, that was about it!!

    • Manager Responded on 11/9/2014

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. We make every attempt to describe and provide photography that will give guests the opportunity to get the best feel for the cabin. Our Vacation Planners are very knowledgeable and would never intentionally mislead anyone. Thank you for bringing to our attention about the batteries in the remotes and have since had them replaced. We would also like to thank you for bringing attention to the inspection so that we can address to the house cleaners and inspectors on checking better for webs and making sure all the remotes are in proper working order. I truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.

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  • paradise mt lodge

    Stayed 3 days ending in October, 2014

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    Overall satisfaction:

    a guest from Louisville, KY recommends this vacation rental

    very nice if you can handle the stairs, game room located on 5th floor, all games were working oct 3rd. kids had a good time, a few annoyances, pool alarm, instructions to arm and disarm wrong, had to call maintainence once, they fixed the problem but it keep acting up so many trips to the ground floor, many steps. other than that which i assume will be addressed, all went well. Very clean, easy location, room for 5 cars. About ten minutes to pigeon forge, kids will love the all day go carts, outlet mall for shoppers, plenty of resturants...we ate in, cooked our own meals, all appliances worked but if your not into the latest technology, a little confusing so we asked the kids for help. If your not in good health and want to interact with the grandkids, forget it, they will either be on the top floor with the games or the pool on the bottom. On the other hand, if you want the kids out of your hair, yes it is a lovely place. Sound carries very good, i mean extremely good. Depending on your situation, that could be very good or very bad if you have a rowdy but and want some rest.

    • Manager Responded on 10/9/2014

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon.

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  • Family Vacation

    Stayed 3 days ending in September, 2014

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    Overall satisfaction:

    Deborah T from TRAFALGAR, IN recommends this vacation rental

    Wonderful time.Stayed at this same cabin 2yrs ago.Clean,view is BEAUTIFUL .

    • Manager Responded on 9/28/2014

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • great times

    Stayed 6 days ending in August, 2014

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    • Property condition

    Overall satisfaction:

    Robin N from KINGWOOD, TX recommends this vacation rental

    Had a great time

    • Manager Responded on 9/28/2014

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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35.777918,-83.603463

Eden Crest Vacation Rentals, Inc. 652 Wears Valley Road Pigeon Forge, Tennessee 37863 +1 (800) 406-7404 inquiries@edencrest.net

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