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Exterior shot of the cabin.

Serenity Mountain Pool Lodge

Guest Rating:

Vacation rental cabin / bungalow. Sleeps 52, 9 bedrooms, 10 bathrooms. No pets allowed.

Sevierville, TN 37862 United States

TO EXPERIENCE THIS CABIN FOR YOURSELF TRY OUR 3-D VIRTUAL WALK-THROUGH BY CLICKING THE MEDIA TAB ON THE TOP OF THE PAGE! Or if you are using the "Edencrest app" click on the virtual tour link at the bottom of the page.

Owner specials : Use Coupon Code "OwnerSpecial" either online or by calling in.
October 2-3, 2017 (1 nights) $600 plus taxes and fees. Save over $400
October 8-12, 2017 (4 nights) $4499 plus taxes and fees. Save over $2200
November 5-9, 2017 $2999 +fees and taxes
November 12-17, 2017 $4999 +fees and taxes
November 19-22, 2017 $2999 +fees and taxes
November 26-30, 2017 $2999 +fees and taxes

Newly upgraded video arcade. Also now with 200+ Channels, All Silver Channels, PLUS STARZ®, TMC®, STARZ ENCORE®, Epix® and NFL RedZone!

UPGRADED INTERNET
Double fast internet NOW Blazing Fast 60 mps speed!

Planning a trip for a large group? Need enough in-house entertainment to please everyone? Want luxury and opulence at every turn? Desire privacy and spaciousness even with a large group? Well, you are asking the right questions and there is only one right answer—“Serenity Mountain Pool Lodge!

Situated in the Great Smoky Mountains, this luxury Pigeon Forge cabin is the perfect vacation solution for any type of large group—whether a family reunion, a church retreat or any other opportunity to gather up great friends and have a little fun!

With luxury accommodations for up to 52 people, this nine bedroom cabin offers space and privacy while also providing ample sleeping room. The two master suites feature 55” flat screen TVs, private balconies, private baths, Jacuzzi tubs and a sit-in shower! The other bedrooms are certainly not shabby either, with amenities such as 43” flat screen TVs and private baths.

Now that everyone is assured a restful night’s sleep, you can check out all the REALLY cool things about this cabin. “Serenity Mountain Pool Lodge” features bedside fireplaces, two massively oversized hot tubs, an indoor heated pool (pool temperature set at 76 degrees) and a home theater system with surround sound and theater seating. Think that sounds impressive? Well, there’s more….much more!

The young and young at heart will be thrilled with the game room on the lower level that includes a pool table, nine stand-up arcade games, two sit-down arcade games and even a four-kid carousel! Once you pull them away from the game room, you can entice them outside with the lure of the country porch rockers and the porch swings.

Whether you stay in and prepare a fabulous dinner in the fully-equipped kitchen or check out one of the many fabulous restaurants in Pigeon Forge or Gatlinburg, you will enjoy both the food and the company. You can then have coffee together and recap the day in front of the stone fireplace in the great room.

Get a 50% discount on Wahoo Ziplines by staying in this cabin at Grand View Resort (Offer from Wahoo Zipline). So make your plans today to bring your group to “Serenity Mountain Pool Lodge!” You won’t regret it!

Under no circumstances will Fraternities and Sororities be allowed in any unit or cabin.

Rooms and Amenities
Property Type Cabin / Bungalow, 4 story
Unit Code SERENITY
Beds 5 king beds, 1 sleeper sofa, 8 bunk beds
Bathrooms 10 bathrooms
Rooms Sleeps 52, 32 dining seats
Pets No pets allowed.
Kitchen Full Kitchen, Refrigerator, Coffee Maker, Microwave, Toaster, Cookware, Stainless Steel Appliances, Wet Bar With Full-Size Fridge, Granite Countertops
Pool Type In Cabin Pool, Resort Pool - Outdoor Seasonal
Indoor Living Space Ironing Board, Jacuzzi Tub, Linens, Washer & Dryer, Central Air
Media Theater Room, Projector with Screen, Stadium Seating, Apple TV
Outdoor Deck, Porch Swing(s), BBQ Grill, Two Hot Tubs
Entertainment Cable TV, Pool Table, Muti-game Arcade, Fitness Equipment, Netflix, Silver Strike Bowling Arcade, Terminator Arcade Game, Extreme Hunting Arcade, Hydro Thunder Arcade, 3 Horse Mini Carousel, HBO, Cinemax, Showtime, Movies on Demand, Let's Go Jungle/Jungle Safari, War Final Assault Video Game, Tekken 5 Video Game, Offroad Thunder Video Game, Golden Tee Video Game, Newly upgraded video arcade, Hulu
Handicap Friendly Wheelchair Ramp Entrance
Convenience Nearby Medical Services, Nearby Grocery, Outlet Shopping, Movie Theatres, Golf Course
Business Nearby ATM, Nearby Bank
Internet/Communications Free Access, WiFi
Layout Main Level - 2 king bedrooms, Upper Level - 3 King Beds
Resort Amenities Discounted Zip Line
Average Manager Rating (Based on 4777 reviews)

Overall satisfaction

Services from rental manager
Average Vacation Rental Rating (Based on 26 reviews)

Overall satisfaction

Cleanliness

Location

Property condition
100 % of our reviewers would recommend this vacation rental.

Vacation Rental Reviews

  • Beautiful Place!!

    Stayed 2 days ending in September, 2017

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    a guest from Smyrna, TN recommends this vacation rental

    My team absolutely loved the cabin! We had a great time and had plenty of room.

    • Manager Responded on 9/12/2017

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Family Vacation Weekend

    Stayed 2 days ending in August, 2017

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    Erica K from MILLINGTON, Michigan recommends this vacation rental

    We chose Serenity Mountain Pool Lodge for our yearly family vacation weekend. It was our first time in the cabin and our first time with Eden Crest. The cabin was exactly as pictured on the website. We had no issues with the location. It is in a curvy, hilly area, but GPS got us there with no problem. Cabin does not have much area for outdoor games and activities but, there is enough inside for everyone to do. It kept everyone entertained and gave room for both large group time and areas for privacy if needed. The views were spectacular. Our group aged from infants to 75 years old and it worked for everyone. One arcade game was notnworking and the refrigerator said it needed a new H2O filter but, that was the only issues we had. Other than that it was clean, well maintained, and as described on the website. It was beautiful, it was clean, it was comfortable, and we had a wonderful time.

    • Manager Responded on 8/22/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • Huge Cabin- Great for family reunion

    Stayed 4 days ending in July, 2017

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    a guest from Irmo, SC recommends this vacation rental

    We had 38 people stay in the house for a family reunion. Everyone loved it and would love to go back. We were sent the wrong alarm code to the front door, but we called and got the correct number so the alarm would turn off. I felt very safe with the way the pool key was locked in a box and the door had an alarm to turn off before entering the pool room. The pool was a little cool and small, but there was two hot tubs right outside . We also used the neighborhood pool, which was large and not busy. The kids loved the arcades. A couple weren't working, but there was plenty to use. We loved the theater room and even used it for a family trivia night and a talent show. There were plenty of tables and chairs. We could have used a couple more big pots, but otherwise the kitchen had everything we needed. The living room and kitchen were large. The drop off was steeper than I was expecting off the balcony, but the views were amazing. The pull out trundles in the bunk rooms are a thin foam on a wooden frame. They were too hard to sleep on, and the kids just used sleeping bags on the floor instead. The bunk beds are queen beds. The house is almost 7,000 square feet (counting the pool and theater room) and 3,000 square feet of deck space. It was large enough to be all together, and also people could be by themselves in their own rooms if they needed alone time. Each room has their own bathroom. The two king suites are huge with jacuzzi tubs. The house was 15 mins. away from shopping, and 30 mins. to the Smoky Mtns and Gatlinburg. When I called to book our stay I was told if it is your first time booking with Eden Crest you can get a 10% discount. I also got a lower rate by booking over a year in advance. Eden Crest was always very friendly when I called. The house was pretty clean. I walked around bare foot and at the end of the day my feet were dirty, so it seems like a deep carpet cleaning or mopping of the wood floors would help.

    • Manager Responded on 7/18/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Group retreat

    Stayed 2 days ending in June, 2017

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    a guest from Coming, GA recommends this vacation rental

    Pictures really don't do this place justice. It was incredible, super clean, and great views!

    • Manager Responded on 6/20/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • Everything we wanted!

    Stayed 6 days ending in May, 2017

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    Scott V from Ekron, KY recommends this vacation rental

    My wife and I had our wedding at this cabin. We couldnt have asked for a better location. The view is breathtaking!!! The pool and hot tubs were great, the game room was awesome, the movie theater and the rooms were comfortable. All the kids were well entertained, and the adults could relax as well. We had over 35 people stay with us, and we had 60 people in the house for the wedding. We had catered foor, a DJ, and the ceremony. AS long as your guests understand that the 4 bunk bed rooms are dorm style living you should do great. This is the location that ether you can stay in and enjoy all this cabin has to offer, or go out to Pigeon Forge/Gatlinburg. The staff was great and patient! I need to learn how to push the buttons on the alarm keypad LOL! If you are having a large gathering....THIS IS THE PLACE. We think we just may have our 5 year anniversary here. Our entire group made this a mini vacation and it worked out great! 5 STARS!!!!!!!!

    • Manager Responded on 5/7/2017

      Congratulations on the new nuptials. We are so honored that you chose Eden Crest for your special day. We are so glad to hear that you enjoyed your stay. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • Great Cabin

    Stayed 7 days ending in April, 2017

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    a guest from Lockport, La recommends this vacation rental

    Everything was great except for the washer and dryer. A cabin that size to accommodate that many people should have a much larger washer and dryer. Other than that, everything was great!

    • Manager Responded on 4/29/2017

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Youth retreat 2017

    Stayed 2 days ending in March, 2017

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    Walls R from Maryville, TN recommends this vacation rental

    Loved all the amenities at the cabin. We had 14 teens who enjoyed the arcade and the pool, the hot tubs were locked though, loved and used the theater room for our lessons and late night movies. The kitchen was an amazing place for all to use, great appliances and utensils. Our view of the sunrise coming over the peak of the mountains was spectacular and the sunset on the opposing ridge was just as amazing. Only complaint, we have used Eden Crest twice and both times our alarm code that was sent to us via email didn't work. We have had to call. Other than that , we are very pleased and will use a Eden Crest again when the opportunity arises. Thank you for your assistance and our experience.

    • Manager Responded on 4/29/2017

      So glad you enjoyed your stay! We do apologize over the inconvenience with the alarm code. Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. The hot tubs are not locked and need only to be squeezed on both sides of lock to open. We do apologize that you were not aware of this. However we do always encourage guests to contact us with any issues of this kind so we can correct it. We hope to see you back again soon!

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  • EXCELLENT!!!

    Stayed 3 days ending in December, 2016

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    Angie P from Murfreesboro, TN recommends this vacation rental

    Our family of 24 had an excellent experience and are making plans for a return trip in the near future.

    • Manager Responded on 4/3/2017

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • Thanksgiving was a "BLAST"

    Stayed 4 days ending in November, 2016

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    Phyllis C from Knoxville, TN recommends this vacation rental

    We had a ball. The children were really excited about all the amentities. All the adults were excited as well. My family and I try to celebrate every even year in the Smokies for Thanksgiving since 2012 and this by far was the best accomodations. Everyone is looking forward to 2018 in the SAME PLACE. We did have a few issues with the alarm and the TV's but it was very minor. We would to give a "shout out" to our maintenence man who was "Johnny on the spot" (cudoos to my sister's main man CAMERON). I would only recommend to a friend if we could have our spot same time in 2018. By the way, my family members drive to Knoxville from Memphis, Tn and Mississippi, and my sister flys in from Phoenix, Arizona. I would also like to take the time to thank those reservationists who were very kind and knowledgeable, especially Nikki or Nicole, THANKS. And last but not least, let's all say a prayer for those families who lost love ones during those terrible fires. AMEN.

    • Manager Responded on 12/5/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Serenity Lodge - Great for large families with kids of all ages

    Stayed 3 days ending in September, 2016

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    jennifer t from Nashville, TN recommends this vacation rental

    We had a great time at the cabin. There were a few minor issues such as the game room refrigerator would not cool, the hot tubs wouldn't stay hot, and a breaker blew when we plugged in the phone charger. We reported the issues and a service technician was able to come out quickly to make the repairs. The only thing that would make it better was if the bunk beds were arranged differently so that the people sleeping in the bottom bunk could see the tv. And there were no batteries in the remotes, that would have been helpful to have batteries. :)

    We would still book this cabin and plan to again with in the next year.

    • Manager Responded on 9/14/2016

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon.

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  • Great Cabin!

    Stayed 3 days ending in July, 2016

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    Nicole M from Horn Lake, MS recommends this vacation rental

    Cabin was awesome overall. There was some maintenance issues that could not be resolved in the time we were there but they did not hinder our stay.

    • Manager Responded on 7/21/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We are sorry to hear you had any maintenance problems, but happy to know the problems didn't damper your stay. We hope to see you again very soon!

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  • Just Right for Our Family

    Stayed 3 days ending in July, 2016

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    Wilburn S from Crestview, FL recommends this vacation rental

    Overall the place was great and provided my family with everything and more. The only negative would be the dryer took at minimum 3 hours to dry 2 pair of swimming trunks due to a lack of heat it put out and a few door handles kept coming off. Outside of that the cabin was exceptional.

    • Manager Responded on 7/21/2016

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We are sorry to hear you had any problems, but thrilled to hear that the problems didn't interrupt your vacation. We hope to see you again very soon!

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  • Awesome Cabin

    Stayed 3 days ending in June, 2016

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    Edna W from Hoover, AL recommends this vacation rental

    The Pool Lodge was the perfect place for our family of 40, including 13 children (ages 4-18). Having the pool and media room inside of the facilities made for a very pleasant trip with children. The cabin itself was fully supplied and functional for the adults: all dishes, towels, fridge/freezer space, everything was there for us. Everything worked in the cabin. The gas grills were not our favorite mode of grilling, but it worked for us. I'd requested a few items be pre-purchased and placed in cabin for us, which would have saved many trips to the local grocery store. But, I waited too late to place my request. This would have been worth it to me as organizer. We went into pigeon forge for some family fun on Saturday. Most were anxious to get back to the cabin and relax or hit the pool. The cabin provided all the fun and entertainment the family. Advertises that it can sleep 52. This is true if everyone plans to sleep with at least 1-2 other people. It slept our 40 people VERY comfortably. The children were very content. The adults were very comfortable. I absolutely loved this cabin and so did my family.

    • Manager Responded on 8/17/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • A Wonderful Experience

    Stayed 6 days ending in May, 2016

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    Joshua F from Chesapeake, VA recommends this vacation rental

    My team of multicultural engineers and I absolutely loved this rental house. It is close enough to local attractions while still keeping the feel of being a secluded cabin. Highly recommended.

    • Manager Responded on 6/14/2017

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great Cabin for Youth Retreat

    Stayed 2 days ending in November, 2015

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    Brent R from Maryville, TN recommends this vacation rental

    This was the 2nd time we've used this cabin for our youth retreat. The amenities are perfect for such an event. The only downside was that we had no washer and dryer due to it being broken. The kitchen was not well-equipped either to cook for such a number. Only one of the two griddles worked. Limited cooking utensils (several of the spatulas were melted and warped), one of the only two large frying pans had been warped from overheating and wouldn't even lay flat on the range. We saw mice on three occasions in the kitchen and ran under the stove. It would be nice, after spending over $2,000 for just two nights, to have a quality equipped kitchen.

    One last thought. The process that Eden Crest uses for access to their properties is more complicated than needed (downloading apps, emails, not giving out physical address of location, etc). Instead of one simple email, there were multiple and even an app that you had to download (didn't download the app until I set the house alarm off at 11:45pm trying to find the alarm code). Seems that all of this could have simple been emailed to me. Did not care for the Eden Crest way of handling this property.

    • Manager Responded on 11/24/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We apologize that the app was confusing to you and your party. Most of our guests find this super easy and convenient. We would of gladly sent more cookware to the cabin. I will let the housekeeping manager know of this so we can correct the issue. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Wonderful Week!

    Stayed 7 days ending in August, 2015

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    Michael D from Senoia, GA recommends this vacation rental

    We had a fantastic time. The facility more than exceeded our expectations. The views from the deck are breath taking. Plenty to keep the younger kids busy and happy, but spacious enough to allow the adults well deserved time and space to themselves! Family traveled from 4 states and ranged in ages from 2 to 87, everyone had a good time. People were friendly and helpful, checking in with us to make sure everything was as was! Wonderful facility!

    • Manager Responded on 8/10/2015

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • FAMILY REUNION

    Stayed 3 days ending in June, 2015

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    Tammy M from Corbin, KY recommends this vacation rental

    Enjoyed our stay but there were a few minor problems. Large family reunion with no washer was somewhat of an inconvenience. We requested additional towels and they were brought to us. The theatre room was not working and that was a problem as we had several children that were looking forward to watching movies. Thank goodness the weather was nice and they could do other things. This was our third time staying in this cabin and the pool is normally very nice but the temperature of the water was quite chilly. Again we just made use of the hot tub. A couple of the arcade games were not working but that has been the case in all our visits. Overall we had a nice visit and would consider booking with Eden Crest again.

    • Manager Responded on 7/4/2015

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon.

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  • MARY AND BUCK STEELE FAMILY REUNION

    Stayed 2 days ending in June, 2015

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    Jerry/ Tanya S from Ellenwood, GA recommends this vacation rental

    ALL 48 OF US HAD A BALL

    • Manager Responded on 6/30/2015

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Awesome!

    Stayed 2 days ending in May, 2015

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    Laurie S from Hopkinsville, KY recommends this vacation rental

    Possibly the most incredible view of the Smokeys. I brought a group of 26 students and 16 adults to stay in the lodge. Everyone was impressed with the facilities. The kids enjoyed the game room and movie theatre. Students were always busy and never bored. The adults loved the view and high end accommodations. 5 main bedrooms upstairs were very spacious. Bunk rooms fairly crowded with 8-10 people but the overall experience was worth the tradeoff. We didn't have quite enough towels and there was difficulty getting extra towels. I would bring extra towels next time. Washer and dryer did not work. The breaker flipped off during breakfast while using multiple appliances and that was never corrected. Parking could have been a problem. We were not warned in advance of the limited parking. It was somewhat frustrating that with check not being until 4:00 you can’t get a lot of maintenance and housekeeping support in the evening. I thought the bunks with queens but they were only full size. Everything was very clean. Was pleased to find the propane was provided. It is not very far from numerous attractions. Still a very positive experience.

    • Manager Responded on 5/5/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us over the washer and dryer and the breaker. We are very sorry to hear that you had any issues. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Great Fun!

    Stayed 2 days ending in March, 2015

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    Laura R from Knoxville, TN recommends this vacation rental

    We had a wonderful time and the house was great!

    • Manager Responded on 4/13/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Family Reunion

    Stayed 2 days ending in January, 2015

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    Christine P from East Ridge, TN recommends this vacation rental

    The cabin was beautiful, well maintained, clean and everything was in good working order,except for the oven which needs the heating element replaced. Our entire group enjoyed our stay and we plan on using this cabin again!

    • Manager Responded on 1/13/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Extended family gathering in the Smokies.

    Stayed 4 days ending in October, 2014

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    Richard H from BUENA VISTA, VA recommends this vacation rental

    Serenity Mountain Pool Lodge is truly a remarkable cabin. I searched for a long time for the cabin that would be the best fit for the 27 family members to be able to stay under one roof without feeling crowded. Also, we wanted a cabin that we would not go stir crazy in, in case of bad weather. Between the arcade. theater room, indoor pool, hot tubs, and big screens, the younger ones could not have enjoyed themselves more! The cabin is laid out great for sleeping, as well as eating, and the view is unbeatable! I could not find another cabin with sit down ding for 36 people all in the sam basic area. Our vacation/reunion was a wonderful success, and we would love to use this cabin in the future. The only negatives I would say about this cabin is that even with all that it offers, the price seems somewhat high, comparatively, and the absence of closets in any of the bedrooms. Otherwise, this is a cabin that you don't want to miss, if staying with a large group in the Smokies.

    • Manager Responded on 11/21/2014

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Retreat

    Stayed 2 days ending in October, 2014

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    Brandi/Ty B from ALCOA, TN recommends this vacation rental

    This was a very nice cabin. Great location with spectacular views. We are going to make this an annual retreat. The only issue we had was the two coffee makers did not work. Possible hardwater build up?

    • Manager Responded on 10/12/2014

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • End of Summer Getaway

    Stayed 4 days ending in September, 2014

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    Overall satisfaction:

    CHRISTOPHER M from Albany, GA recommends this vacation rental

    It was fantastic outside of the small things. The cabin was absolutely beautiful!We did have an issue with hot water, the microwave in the kitchen stopped working the very first day we were there. We had a lot of trash so we poured bleach on it to keep the bears out as they had gotten into it the night before by tearing the door completely off the receptacle. My understanding was that the people who picked up the trash were not happy that we poured bleach on it. Can we say deterrent (bleach)? The refrigerator downstairs was not working but that was quickly resolved. The iron the cabin provided did not work but that was also resolved. Overall, I was completely happy with my stay outside of the few small glitches.

    • Manager Responded on 10/9/2014

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon.

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  • Serenity Mountain

    Stayed 3 days ending in August, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Sally H from CHATTANOOGA, TN recommends this vacation rental

    House wonderful as far as size, pool, game and theater rooms. Lots of light bulbs out. No hot water two days straight but they came quickly to repair. House was warm and unable to adjust to make cooler. No pantry or place to store groceries. Or cosseted to hang clothes.

    • Manager Responded on 11/16/2014

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. As you may or may not know all of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. We are sorry about the hot water but glad we was able to fix it. We have addressed to our inspectors to check the lighting to ensure all lights are in working order. We especially appreciate the fact that in spite of shortcomings you are still willing to visit and recommend us to others. Thank you so much for that vote of confidence. We do strive to provide all our guests with a great vacation experience. We hope to see you again soon!

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  • Very nice cabin, ok service

    Stayed 3 days ending in August, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    a guest from WEST ROXBURY, MA recommends this vacation rental

    Overall our stay was great. The cabin is very nice, well maintained, and had all the amenities we wanted. We absolutely loved the property itself. The management company on the other hand was not the easiest to deal with. They make you sign loads of paperwork just to reserve the place and were not that accomodating when I wanted to make changes. I felt like if they were going to go to such great lengths to protect themselves legally, I had the same right to expect the legal paperwork to include protections for me. But that didn't go over too well. Also when I tried to call before my reservation date to schedule a time to view the cabin, they were not helpful at all and basically didn't have anyone who could let me in to see the cabin except for certain small windows of time only one or two days a week, and they were not willing to try to work outside these times at all for me to view the cabin in advance. They also refuse to send anyone to fix anything at night unless it's an absolute emergency. While I understand this policy generally, it just doesn't make sense for a large cabin like this where you pay over a thousand a night for certain amenities like a pool or a home theatre. If these are not working properly, regardless of the time, it seems like they should have someone on call who can at least help you troubleshoot or something. Other than that, had a great stay. Would definitely stay there again.

    • Manager Responded on 11/16/2014

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the paperwork which is designed in the interest of protecting the owners of the cabins investment which is why we do encourage all guest to purchase rental insurance to protect themselves from any mishaps. We only allow guest viewing on 2 days during the week at which times we have the personnel to show you the cabin. We only do emergency calls after hours because of the cost. We especially appreciate the fact that in spite of shortcomings you are still willing to visit and recommend us to others. Thank you so much for that vote of confidence. We do strive to provide all our guests with a great vacation experience. We hope to see you again soon!

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Eden Crest Vacation Rentals, Inc. 652 Wears Valley Road Pigeon Forge, Tennessee 37863 +1 (800) 406-7404 inquiries@edencrest.net

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