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Exterior of the cabin.

Sugar Shack

Guest Rating:

Vacation rental cabin / bungalow. Sleeps 6, 1 bedroom, 1.5 bathrooms. Dogs allowed.

Sevierville, TN 37862 United States

You may have never heard of Jimmy Gilmer and the Fireballs or their hit song “Sugar Shack,” but once you visit this gem of a Pigeon Forge cabin, you won’t ever forget it. “There’s a crazy little shack beyond the tracks and ev’rybody calls it the sugar shack.” What this song writer obviously didn’t know what that this “shack” is actually a luxurious log cabin nestled in the Great Smoky Mountains ready and waiting to help you and your family make a lifetime of great treasured memories.

Decorated in luxurious rustic style, this cabin features all the amenities of a four-star hotel, but with the allure of privacy and the beauty of nature. Cop a squat on the front porch in the country rockers and take in the breathtaking scenery. Or take a dip in your very own private hot tub under the stars on the deck. Entertain yourselves with rousing rounds of electronic darts or pool tournaments on your very own pool table.

Bond over family dinners masterfully created in the cabin’s fully-equipped kitchen and then escape to the master bedroom for some peace and quiet in front of the fireplace or in the bedside Jacuzzi. Enjoy all the activities and attractions of Pigeon Forge and Gatlinburg and then settle in back at the cabin for a fun night of movies on the 42” plasma TV complete with surround sound. Whatever your pleasure, it will create a myriad of reasons why “I’ve got to get back to that sugar shack, whoa baby, to that sugar shack.”

Book your stay today for just you and your sweetie or your whole family and start making your very own “Sugar Shack” memories!

Rooms and Amenities
Property Type Cabin / Bungalow, 2 story
Unit Code SUGARSHK
Beds 1 king bed, 2 sleeper sofas
Bathrooms 1.5 bathrooms
Rooms Sleeps 6, 1 loft, 6 dining seats
Pets Dogs allowed.
Kitchen Full Kitchen, Refrigerator, Coffee Maker, Microwave, Toaster, Cookware
Pool Type Resort Pool - Outdoor Seasonal, Resort Pool - Indoor
Indoor Living Space Ironing Board, Jacuzzi Tub, Linens, Washer & Dryer, Central Air
Outdoor Deck, BBQ Grill, Hot Tub
Entertainment Pool Table, Dart Board
Handicap Friendly Wheelchair Ramp Entrance
Convenience Nearby Medical Services, Nearby Grocery, Outlet Shopping, Movie Theatres, Golf Course
Business Nearby ATM, Nearby Bank
Layout Main Level - King bedroom
Pet Friendly Dogs under 35lbs
Resort Amenities Mini Golf
Average Manager Rating (Based on 5436 reviews)

Overall satisfaction

Services from rental manager
Average Vacation Rental Rating (Based on 50 reviews)

Overall satisfaction

Cleanliness

Location

Property condition
92 % of our reviewers would recommend this vacation rental.

Vacation Rental Reviews

  • Mountain Getaway

    Stayed 3 days ending in March, 2018

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    a guest from Newburgh, IN recommends this vacation rental

    I would definitely recommend this cabin to folks looking for a mountain getaway- it’s off the beaten path but still within close proximity to shopping and outdoor activities. We initially thought (based on website photos) the cabin would be a bit more private and in a serene location, but our neighbors were relatively quiet so it was surprisingly peaceful. The cabin was clean upon arrival; however, we didn’t have enough sheets, pillow cases or towels for our party. The management team was quick to answer our phone call and provided us with ample linens for the remainder of our stay. Kitchen was well stocked with dishes/pots and pans/utensils etc, private hot tub was a plus and the cabin we plenty roomy for 5. I would’nt hesitate to give a 5 star rating if the price was cut in half. $400 a night was far too high for the over-all experience.

    • Manager Responded on 4/3/2018

      We are happy to hear that you enjoyed your stay. Thank you for taking the time to share your comments. These reviews are very important as they advise us where we may excel and where we may improve. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.

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  • Sugar Shack

    Stayed 4 days ending in December, 2017

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    a guest from St. Augustine, FL recommends this vacation rental

    Excellent rental and service.

    • Manager Responded on 1/9/2018

      Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.

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  • Sugar Shack is great!

    Stayed 2 days ending in October, 2017

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    Jennifer M from Dupont, Indiana recommends this vacation rental

    Beautiful cabin with a gorgeous view! Very peaceful. Everyone at Eden Crest was extremely accommodating. I enjoyed drinking my coffee on the back porch, overlooking the mountains, but I would highly suggest a side table between the 2 rockers. The mattress was a bit "springy" but the blankets and pillows were very comfy. Could use another light in the master bath area as it was pretty dark in the shower. The parking area is on a steep slope so be aware of that in Winter conditions. We loved the game room and cozy living area! Overall this was a great stay for my husband and I and I would recommend it for the price!

    • Manager Responded on 10/19/2017

      So loved you loved the game room and Living area! So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Great stay

    Stayed 2 days ending in August, 2017

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    a guest from Ripley, WV recommends this vacation rental

    2 night stay for our 15th Anniversary. Cabin was beautiful. Nice and cool on the hot days. Comfortable sleep. Cozy decor. We received a free Hatfield and Mcoy dinner show ticket.

    • Manager Responded on 8/25/2017

      We are honored you chose Eden Crest for such a memorable stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Sugar Shack Stay

    Stayed 3 days ending in August, 2017

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    a guest recommends this vacation rental

    The sugar shack cabin was beautiful and very spacious for two. Was told there was no pool table at the location only to arrive and there be a pooltable and dartboard. Communication error I assume. Bathtub in the bedroom is a nice romantic touch. The cabin is not too far (5 mins) from main strip in pigeon forge. I will definitely recommend to friends.

    • Manager Responded on 8/19/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Great last minute vacation. Cute cabin!

    Stayed 3 days ending in July, 2017

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    Olivia F from Commerce, Georgia recommends this vacation rental

    Our cabin was clean and well appointed upon our arrival. Very pleased and would stay here again. Only complaint was the sofa bed in living room. This should not be considered adequate sleeping arrangements. It was like sleeping directly on metal. After 1st night, we had to go buy an air mattress. Cabin sleeps 4 comfortably. (Other sofa bed was adequate). But other than that, amazing cabin.

    • Manager Responded on 7/6/2017

      Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problem you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. We hope to see you again soon !

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  • Great getaway!

    Stayed 2 days ending in April, 2017

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    a guest from Bristol, Virginia recommends this vacation rental

    Sugar shack was a great getaway for the weekend and very convenient to both pigeon forge and Gatlinburg!

    • Manager Responded on 4/5/2017

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • My Stay

    Stayed 4 days ending in March, 2017

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    William C from Mc Calla, AL recommends this vacation rental

    Overall it was a good stay. There was a problem with the fact it was not really wheelchair accessible. In fact when I first got there I could not get in front door due to step but they did come put a ramp at front door. Place was then Simi wheelchairaccessible.

    • Manager Responded on 4/29/2017

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize about step and not being able to access the front door properly. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Good News - Bad News

    Stayed 5 days ending in January, 2017

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    Robert R from Raleigh, NC recommends this vacation rental

    Snow storm came through- we love snow! The steep, curvy, roads to the cabin were covered, and our car could not make it, so we parked at entrance and walked up the mountain to the cabin. Lovely, winter wonderland, our Springer Spaniel had a blast.

    Next morning 3 4 “ snow and 11 degrees, so worried about getting car up to cabin for Sunday checkout. It wasn’t booked, so called to see if we could buy extra night if necessary. Rep left a message for the office to call us back. They never did. Saturday the roads had been plowed, they were still very slick, but were able to get car up to the cabin.

    Sunday morning, 15 minutes prior to checkout, key code was changed and we were locked out in 11 degrees without coats or phones! Fortunately, we had car keys, drove down to entrance but office is off site. Borrowed neighbor’s phone, after being on hold for a few minutes, were given new code, managed to get up to the cabin, get our stuff, and get on our way.

    Cabin was lovely, clean, with wonderful view. King bed OK, a little creaky. Kitchen adequately stocked with supplies, but larger party might find a little slim. Hot tub on rear deck, next to the Master Bedroom runs all night, which doesn’t make for best sleeping. TV has limited channels, no DVR, so can’t record something to watch later. Wifi OK, about 14 mbs. Cabins very close together, but Sugar Shack is on corner, neighbors on one side, woods across street, the great view in back. Service road/trail, across the street great for hiking.

    We recommend this cabin, but advise low expectations for Management. While always friendly and courteous, locking guests outside in freezing weather 15 minutes prior to checkout is a MAJOR screw up! If we were to stay here again, we would likely look for a cabin managed by a different company.

    • Manager Responded on 2/21/2017

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We are very sorry to hear that you had any issues. We hope that you will accept our sincere apology for any inconvenience you experienced and hope that you will give us the opportunity to make things right. We look forward to seeing you in the near the future.

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  • Too Close for Comfort

    Stayed 2 days ending in October, 2016

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    KImberly N from Louisville, KY recommends this vacation rental

    The cabin was nice but, the surroundings were not what I expected. The photos project peace and privacy. During our stay, we found that the cabins were too close together. There were much traffic and sounds of loud music, as well as, kids yelling next door. The Jacuzzi Tub's motor ran all night, trying to keep its temperature which vibrated and hummed very loudly right underneath the bed in the main bedroom. It was very noisy and disturbing.

    I realize there is not much you can do about the crowded population, but the loud humming during the night from the tub??? Maybe you could install a switch to turn it off.

    I don't like to complain but, my stay was like being at home in my own neighborhood. There was traffic, kids and loud noises.

    • Manager Responded on 10/28/2016

      We truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We are also very sorry to hear about the noise disturbance. Typically most guests are respectful of their neighbors. If we had been informed we would have contacted the guest to ask them to quiet things down. We would have been able to help you had we known about this during your stay. We are sorry that your neighbors were so disrespectful. In the future if you ever have an issue with noise and or neighbors we would encourage you to also call the police. Their authority is far greater than ours is these types of situations. We are truly sorry for any inconveniences you experienced. We appreciate you feedback regarding the hot tub and will relay that to the owner. We hope to see you again soon so that your next vacation can be the excellent Eden Crest experience.

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  • Sugar shack vacation

    Stayed 5 days ending in September, 2016

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    a guest from Saint Augustin, FL recommends this vacation rental

    The cabin was clean and view beautiful. Everything was great except the bed mattress could have been a little more comfortable. I thought the office was in the area with the cabins and had already been in town so did not get to the office. Checked out via mobile so that was very convenient.

    • Manager Responded on 10/28/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. As you may or may not know each cabin is privately owned so they each provide a unique experience with décor and amenities that are personally chosen by the owner. We will contact the owner regarding your suggestion. We hope that you will accept our sincere apology for any inconvenience you experienced. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Relaxing stay

    Stayed 2 days ending in August, 2016

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    Robert G from Knoxville, TN. recommends this vacation rental

    A very quiet midweek stay . good location. Affordable. A few problems though . Ants on food left on counter.surround soremotes turns off by itself. Dead batteries in a couple of.remotes.

    • Manager Responded on 8/1/2017

      Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. Again, we apologize.

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  • July 2016

    Stayed 2 days ending in July, 2016

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    Thomas E from Bethlehem, Georgia recommends this vacation rental

    Will definitely be returning soon.

    • Manager Responded on 8/17/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great little cabin

    Stayed 2 days ending in June, 2016

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    a guest from Columbus, OH recommends this vacation rental

    Overall a good experience. The app could use some work.

    • Manager Responded on 7/21/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Sugar Shack

    Stayed 3 days ending in April, 2016

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    a guest from Milton, WV recommends this vacation rental

    it was a nice little cabin we had a great time.

    • Manager Responded on 6/14/2017

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • neat cabin

    Stayed 3 days ending in April, 2016

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    a guest from Morristown, Tenn. recommends this vacation rental

    Really clean place. Bed was just right. No traffic. We could get out & just walk around the resort. Also had 12 meg internet connection. We'll be back!

    • Manager Responded on 4/19/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Nice getaway!!

    Stayed 4 days ending in April, 2016

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    Bernadette J from Newport, KY recommends this vacation rental

    had trouble getting trash picked up and needed extra garbage bags called and ask for them but never received them so we had to leave a lot of trash inside by front door. Also really could of used a few more larger size skillets, besides that it was pretty good.

    • Manager Responded on 4/27/2016

      I do apologize that we did not get more trash bags to you. We will definitely let my housekeeping manager know of this and the need for larger skillets. Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Great Cabin

    Stayed 6 days ending in April, 2016

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    Robert Y from Byram Township, New Jersey recommends this vacation rental

    The cabin was clean and nicely decorated. The bed was very comfortable. It is close to town with all the attractions. Our daughter loved the indoor pool inside the resort. The view from the cabin was beautiful, especially at night. Eden Crest was very efficient in getting us all the information we needed and check out was easy. Thank you.

    • Manager Responded on 4/8/2016

      The team here is thrilled to hear that you enjoyed your stay. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • A dog's vacation

    Stayed 3 days ending in March, 2016

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    Pam D from Crown Point, IN recommends this vacation rental

    Everything was perfect. Blaze our English Springer Spaniel loved the back deck. The cabin was clean and I liked the security of the resort. Walked the Gatlinburg Fall trail every day. There is really only one trail for pets. That's ok we liked the serenity of the location. The coupon card was a great touch with all kinds of free items.

    • Manager Responded on 4/25/2016

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • Beutiful Little Cabin with Minor Issues

    Stayed 1 day ending in March, 2016

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    Amy K from Suwanee, GA recommends this vacation rental

    The cabin was beautiful and the location was great. The only complaint I have was the hot water didn't last for more then 2 minutes and the jacuzzi tub wouldn't stay filled because the stopper was broken.

    • Manager Responded on 3/8/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us over the hot water and tub stopper. We are very sorry to hear that you had any issues. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Wonderful experience, will definitely be back

    Stayed 2 days ending in January, 2016

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    a guest from Ararat, NC recommends this vacation rental

    The address information for the cabin was incorrect in both the Eden Crest app and in the emails sent from Eden Crest. It wasn't a huge deal though because the correct cabin was located next door and the person from Eden Crest was very helpful on the phone. The wireless info for the cabin (name and password) was also incorrect in the app/emails but again it wasn't a big deal because the correct information was easily located on the modem which was easily located in the bedroom. There was no formal check in process. A code to unlock the front door was texted to my phone right at 4:00 which was insanely convenient. Checking out was a breeze, all I had to do was click on a link that was emailed to me. The cabin was very beautiful and matched the pictures online. The cabin is located in a gated community which was a nice surprise. Even though the cabins are located close to one another it still felt very private. Everything in the cabin worked perfectly. We took full advantage of the kitchen which had a very nice fridge and was fully stocked with cookware, plates, utensils, dishwasher etc... The hot tub on the back deck was definitely a highlight. We had a beautiful view from the back deck, it was lovely to see all the cabins lit up at night and the mountains first thing in the morning. The gas grill was awesome, we cooked out a lot. The jetted bathtub was incredible, very big and worked well. The cabin was stocked with an ample amount of towels for two people for two nights which was great! The cabin is only 3 miles or so from the main strip in Pigeon Forge, a perfect distance to feel close to activities and at the same time the cabin had that secluded smoky mountain feel. The cabin was beautifully decorated. We stayed 1/8 - 1/10 and there were still two Christmas trees up which was a lovely surprise. The cabin featured two fireplaces, one in the bedroom and one in the living room. Overall we were extremely happy with the cabin and cannot wait to return.

    • Manager Responded on 1/15/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We will look into correcting the address info. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • FANTASTIC

    Stayed 3 days ending in December, 2015

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    a guest from Morristown, Tenn. recommends this vacation rental

    This is the 4th cabin & the cleanest cabin I've stayed in at Bear Creek Crossing.

    • Manager Responded on 12/28/2015

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Best Romantic Getaway!

    Stayed 3 days ending in October, 2015

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    a guest from Hemingway, South Carolina recommends this vacation rental

    My husband and I take a good bit of trips and this was most definetly our favorite. We have a condo in Pigeon Forge and have stayed there almost every year. This experience was so much different and we loved it. It's so quiet and we loved having our own little world while still being just minutes from the action of the city. I would highly recommend this cabin to anyone looking for so quiet alone time. The pool table was also a lot of fun! We can't wait to come back!!

    • Manager Responded on 10/28/2015

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • Lovely Retreat

    Stayed 3 days ending in October, 2015

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    Barbara W from Jacksonville, FL recommends this vacation rental

    My overall stay was very satisfactory. The cabin was easy to find. Very nice community. The toaster did not work and the microwave oven door handle was loose. I reported it to maintenance and they came out that morning and fixed it. The only negative was the bedroom carpet was stained in numerous areas. The location was great in that it was not far from the downtown activity in Pigeon Forge. Eden crest rentals was very friendly and professional. Would definitely use them again.

    • Manager Responded on 10/22/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us over the carpet. As you can imagine carpet stains are an on going battle with a rental properties. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Pet emergency 4 1/2 hours back home.

    Stayed 3 days ending in October, 2015

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    a guest does not recommend this vacation rental.

    We stay one night and woke uo to a phone call our boarded dog at Pet Smart had to be rushed to the emergency Care Center overnight during our 1st night. We had to leave to return home to make a decision for his surgery or to put him to sleep. We could not stay but wanted to return in a few weeks if the rental place could have helped us uot and let us use the nights we could not stay for a future rental. They can confirm our dog was sent to the emergency vet thru Petsmart if they want to. Our litle boys as well as ourselves were very disappointed to have to leave our vacation early. I the case of an emergency it would have been nice for Eden to be conciderate of customers hardships. We were so excited to be going on a nice vacation. But got stuck with still stuck paying the rental fee plus $1,046.00 for the emergency vet bill. Cabin was cute and clean if that helps but no concern for hardships here.

    • Manager Responded on 10/22/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. This is the first we have heard of you having to leave early due to the health of your pet. You may want to look into possible travel insurance with the credit card you used to purchase the stay. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience.

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  • SUGAR SHACK

    Stayed 2 days ending in September, 2015

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    Kay G from Cumming, GA recommends this vacation rental

    We had a very nice time, but had trouble with tv control set to watch DVD (the cabin needs instructions for people like us) The bathroom is small but has a half bath. We enjoyed the free ticket to the Aquarium, ice cream at Mad Dog's Creamery! The Magic Show at WonderWorks was great! Thank You!!

    • Manager Responded on 10/5/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Fun with family

    Stayed 3 days ending in September, 2015

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    Sherri W from Evansville, Indiana recommends this vacation rental

    Me, my sister and her husband enjoyed out stay at the cabin. There were a few issues like one of the sleeper sofas was missing the mattress and the toaster did not work.

    • Manager Responded on 9/18/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. The owner has replaced the sleeper sofa and mattress. We are very sorry to hear that you had any issues. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • sugar shack

    Stayed 4 days ending in September, 2015

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    michael b from henderson, north carolina recommends this vacation rental

    great time staying in this cabin and if owner`s would update the sleeper sofa`s it would be 5 star

    • Manager Responded on 9/18/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We have ordered a new sleeper sofa for the owner. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great resort; property needs to be cleaned

    Stayed 10 days ending in August, 2015

    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Erin L from Wheaton, IL does not recommend this vacation rental.

    My family and I really enjoyed our stay at Eden Crest. The area was beautiful - nice pool, scenic views, and nice cabins. I also thought all the free attractions and area deals were a great value. However, this rating is lower due to Sugar Shack. I would not stay in this cabin again. The layout of the cabin was very open and spacious. We enjoyed the whirlpool tub, pool table, dart board, and the satellite TV. Yet, the couch was unacceptably dirty and worn. No one wanted to sit on it and if you did, you sank into the middle. The master bed also really needs a new mattress. Finally, although I was extremely grateful for the dog-friendly property, I think the owners should invest in a steam cleaner. The number of large, visible stains in the bedroom carpet was shocking. I can't believe the owners would consider the cabin clean. Reading others reviews, it seems as though Eden Crest doesn't take responsibility for the cabin interior; however, since it represents the resort, I think that these recommendations should be taken to the owners with more encouragement to update the interior.

    • Manager Responded on 8/17/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. As you may or may not know each of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. I cannot find any recordings of you calling to share concerns about the cleanliness of the cabin nor do I show any work order requests for cleaners to return. Had you said anything about your concerns during your stay we would have gladly sent the cleaners back to address them. We will also let the owner know about the things you mentioned with the furnishings. I truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.

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  • Summer Vacation 2015

    Stayed 5 days ending in July, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    a guest from Shongaloo, LA recommends this vacation rental

    We arrived late at night and had no problems entering the gated property. Directions were easy to follow even in the dark. When we entered the cabin it was clean and looked great. We really enjoyed being able to come in at night and unwind with a game of pool. I would stay in this cabin again.

    • Manager Responded on 7/20/2015

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • July Sugar Shack

    Stayed 3 days ending in July, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Ronald A from Maiden, NC recommends this vacation rental

    Mostly a good experience. Two things that need improvement. 1. On arrival the air conditioning is set on 75 degrees. It took till the next morning to bring the temperature down to being comfortable. Also, the ice bin in the refrigerator was emptied and the ice maker was turned off. This took 2 days before adequate ice was available to get it to come out.

    • Manager Responded on 7/21/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. We do have the ice makers turned off to conserve energy between guest stays. I truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.

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  • Awesome Anniversary!

    Stayed 2 days ending in June, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    David G from Semmes, AL recommends this vacation rental

    Second visit to EdenCrest. Will definitely go again!

    • Manager Responded on 6/23/2015

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Engagement May 30 2015

    Stayed 2 days ending in May, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Mark A from Nashville, TN recommends this vacation rental

    This was the best weekend of our lives to date. The cabin exceeded all expectations and the views were incredible all over the property. We were happy that we were able to bring our dog Rosie who loved it too. The back porch view at the Sugar Shack gave us a beautiful sunrise engagement that we will remember forever. We will definitely be back.

    • Manager Responded on 6/3/2015

      Congratulations! We are so glad we could be a part of your special day.Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • decent

    Stayed 5 days ending in May, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Katy N from greenwood, IN recommends this vacation rental

    I did enjoy most everything about this cabin. it was perfect size for a couple and had all the basic needs. I have to say that we did not have good night sleeps on the king size bed. it felt like a cheap mattress and we had aches and pains all night. Maybe others won't find it that uncomfortable though.

    • Manager Responded on 5/29/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us over the mattress. We are very sorry to hear that you had any issues. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • vacation

    Stayed 7 days ending in May, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    a guest from Charlotte, NC recommends this vacation rental

    Loved it

    • Manager Responded on 6/1/2015

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Short stay with my folks and lil nephew

    Stayed 3 days ending in April, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Josh M from Bedford, IN recommends this vacation rental

    Love the setting and quality of the cabin and grounds. We have stayed here every year for last 5, usually bunch of guys on the motorcycles. Decided to bring my parents and nephew down, they had great time. My lil nephew Bricton(5) loved the cabin, didn't want go to town. The staff is excellent, they r always professional and take good care of you.

    • Manager Responded on 5/5/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Love Shake

    Stayed 2 days ending in March, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Sanya G from Cold Spring, NY recommends this vacation rental

    Wonderful!

    • Manager Responded on 4/15/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great Place

    Stayed 2 days ending in March, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    a guest from Franklin, Tennessee recommends this vacation rental

    this is our second time to stay at the Sugar Shack. Love the place, the view, we could bring our pet and especially the online app that had everything we needed for the cabin and access. I would suggest the owners look at other comments as we agree that the master bed and couch could now be upgraded. The upstairs couch was also not able to be slept on when pulled out. Made it a little challenging to sleep 4. All in all, we will return and very happy with Eden Crest accommodations.

    • Manager Responded on 3/27/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We are very sorry to hear that you had any issues with the furnishings. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again.

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  • Sugar Shack Review - March 2015

    Stayed 3 days ending in March, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Rick W from Mount Juliet, TN recommends this vacation rental

    My wife and I had a great time at Sugar Shack. As always, this cabin rental through Eden Crest was top notch and was exactly as advertised. The cabin had great views of the mountains and was very quiet and peaceful.

    • Manager Responded on 3/15/2015

      hank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great Get Away

    Stayed 4 days ending in March, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Cathy H from Rockmart, GA recommends this vacation rental

    Sugar Shack was delightful. We were there to kick back and relax, and that we did. Serene and quiet was what we found. We were far enough away from the tourist hustle and bustle yet close enough to catch a few shows and grab a bite to eat. It is what you expect and more for a cabin in the Smokey Mts. I would suggest the couch and chairs in the den and the mattress be replaced. However we were comfortable and rested when we had to leave. Thanks to the staff at Eden Crest for providing a nice place for us to chill and relax. Will return soon.

    • Manager Responded on 3/13/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Sugar Shack

    Stayed 2 days ending in February, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Brian E from Big Creek, KY recommends this vacation rental

    I loved the cabin. It was clean and very cozy. The game room upstairs my girls loved it. The only thing I didn't like is that the couch and bed is wore out. Not really comfortable. Also if you rent this cabin in the winter may want to have a 4*4. Over all we had an awesome weekend and will be visiting again next month.

    • Manager Responded on 2/22/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We do apologize the couch and bed we not to your liking. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • A wonderful getaway~

    Stayed 2 days ending in January, 2015

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Alan M from Burlington, NC recommends this vacation rental

    Had a great time and really enjoyed the cabin. Only negative is 'dry-county'...only beer available. Otherwise a really enjoyable experience.

    • Manager Responded on 1/27/2015

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great resort

    Stayed 2 days ending in December, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    a guest from Morristown, Tn recommends this vacation rental

    Had a great weekend. Cabin was nice.

    • Manager Responded on 1/2/2015

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • my stay

    Stayed 7 days ending in December, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Becky C from Richmond, IN recommends this vacation rental

    The cabin was very nice and conveniently located. I loved the gated entry. My only problem was the beetle infestation. Overall we had a great time and would stay with you again.

    • Manager Responded on 1/4/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. we apologize you had any issues while staying with us. We look forward to seeing you again in the future.

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  • Sugar Shack

    Stayed 7 days ending in November, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    a guest from Boling Springs, SC does not recommend this vacation rental.

    It isn't really handicapped access throughtout...didn't like that it said don't move furniture or you will be charged an additional $100...felt likek I was staying in a condo.

    • Manager Responded on 12/19/2014

      We apologize that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Review

    Stayed 5 days ending in November, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Jennifer S from LOUISVILLE, KY recommends this vacation rental

    Fabulous!!!

    • Manager Responded on 11/30/2014

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Home Away from Home

    Stayed 3 days ending in October, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Stacy M from Lafayette, IN recommends this vacation rental

    We just loved everything about this cabin and did not want to leave! Very nicely decorated, spacious for a 1 bedroom, and the back deck with grill and hot tub and awesome views was amazing. Will stay there again if in the area.

    • Manager Responded on 10/16/2014

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • A need to refresh

    Stayed 7 days ending in September, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    William F from Auburn, IL does not recommend this vacation rental.

    Could tell that this was a pet friendly cabin upon walking in. Couch could use replacing. A bit removed to get to town. Stressful parking at an angle.
    I am from Indiana not Illinois for crying out loud!!!!!

    • Manager Responded on 10/19/2014

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. As you may or may not know all of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. We have let the owner of the cabin know of your concerns of the couch and have suggested a replacement and although there may be nothing that can be done about the parking, we will suggest better parking as well. We apologize that your stay was not all that you hoped for but wish that you would reconsider visiting us in the future and allowing one of our Vacation Planners to help you find a more suitable cabin.

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  • 765926314gr10

    Stayed 3 days ending in September, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    a guest from Conover, NC recommends this vacation rental

    cabin and location were great, but the cabin was not FOR A HANDICAPPED PERSON except for the ramp to the front porch: door to 1/2 bath was not big enough for a wheelchair, reg. bathroom could not get to sink, tub was not a step in tub and there was not enough room for two people to move safely, no bars to hold on too. This cabin should not be advertised as handicapped unit! All the mattresses need to be replaced.

    • Manager Responded on 10/12/2014

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. As you may or may not know all of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. We are sorry that cabin was not fully made out for wheelchairs. The ramp only allows the wheelchair to get into the home. The rest of the cabin is not fully prepared for full access of a wheelchair or handicapped accessible. Since the ramp is there we are allowed to advertise that it is handicapped accessible. But we do apologize for the inconvenience and we do offer other cabins that are fully equipped including an elevator. In the future if you have any special requests or concerns please do not hesitate to call us. We are here to help.

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  • Time Away

    Stayed 5 days ending in August, 2014

    • Services from rental manager
    • Cleanliness
    • Location
    • Property condition

    Overall satisfaction:

    Tammy S from NEW BERLIN, WI recommends this vacation rental

    We loved this cabin from the time we entered the door. My husband and I stayed for 5 nights and I look forward to returning for a longer time. Its been a few weeks now and we both still say that we miss the cabin...We will be returning.....

    • Manager Responded on 9/28/2014

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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35.815474,-83.614818

Eden Crest Vacation Rentals, Inc. 652 Wears Valley Road Pigeon Forge, Tennessee 37863 +1 (800) 406-7404 inquiries@edencrest.net

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