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Exterior of the cabin.

Up, Up & Away

Guest Rating:

Vacation rental cabin / bungalow. Sleeps 10, 2 bedrooms, 2 bathrooms. Dogs allowed.

Sevierville, TN 37862 United States

When you come to the Smoky Mountains, you will feel you are vacationing in a tethered balloon in this spacious luxury Pigeon Forge cabin. Way up, up and away from the crowds, but just a few minutes from all the attractions of Pigeon Forge and Gatlinburg, this cabin has it all! “Up, Up & Away” offers three levels of luxury— each with breathtaking mountain views. Accommodating up to 10 people, this vacation home will always be your first choice year after year!

Who needs Calgon? You can take yourself away in the luxurious Jacuzzi tub in the master suite, or enjoy the opulent furnishings in both spacious bedrooms, each with a private bath and cable TV. Take advantage of the fully-equipped kitchen with a good old-fashioned family meal or enjoy those magnificent mountain views on the covered decks! Have your morning coffee with the birds in the country porch rockers, or rejuvenate by spending some quiet time watching the sunset from the private hot tub!

You can relax in front of the fireplace in the great room, select one of the premium movie channels, or slip a movie into the DVD player on the 60? LCD TV. Can’t decide on a show to watch? No one has to give up the big screen, just head downstairs to the game room and watch your movie or sports event on the 60? flat screen TV! “Up, Up & Away” is certainly “up” for some friendly competition—play a game or two of pool, air hockey, or enter the virtual world on the Wii video game system.

With such beautiful views and first class amenities, this is surely a cabin that you and your family and friends will brag about and come back to year after year! “Up, Up & Away” is located within minutes of Pigeon Forge and Gatlinburg. So take your next vacation “Up, Up & Away” to luxury in the Smoky Mountains!

Rooms and Amenities
Property Type Cabin / Bungalow, 3 story
Unit Code UPUPAWAY
Beds 2 king beds, 2 twin beds, 2 sleeper sofas
Bathrooms 2 bathrooms
Rooms Sleeps 10, 1 loft, 8 dining seats
Pets Dogs allowed.
Kitchen Full Kitchen, Refrigerator, Coffee Maker, Microwave, Toaster, Cookware
Pool Type Resort Pool - Outdoor Seasonal
Indoor Living Space Ironing Board, Jacuzzi Tub, Linens, Washer & Dryer, Central Air
Outdoor Deck, BBQ Grill, Hot Tub
Entertainment Pool Table, Wii, Muti-game Arcade, Blu-ray Player, Air Hockey
Convenience Nearby Medical Services, Nearby Grocery, Outlet Shopping, Movie Theatres, Golf Course
Business Nearby ATM, Nearby Bank
Layout Main Level - King bedroom
Pet Friendly Dogs under 35lbs
Resort Amenities Discounted Zip Line, Pavilion, Sauna, Steam Room, Fitness Room, Clubhouse
Average Manager Rating (Based on 5693 reviews)

Overall satisfaction

Services from rental manager
Average Vacation Rental Rating (Based on 60 reviews)

Overall satisfaction

Cleanliness

Location

Property condition
98 % of our reviewers would recommend this vacation rental.

Vacation Rental Reviews

  • May Stay

    Stayed 4 days ending in June, 2018

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    Overall satisfaction:

    Paula M from Newnan, Georgia recommends this vacation rental

    Really enjoyed the stay but the Jacuzzi was broke, they sent someone out to fix it but still didn't work :-(

    • Manager Responded on 6/19/2018

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We did send the vendor to repair the hot tub, however the hot tub if not being used will go into sleep mode. The guest staying after used the hot tub and had no issues. Had we been made aware that you were still not able to use the hot tub we would have sent someone else back out from maintenance to assist you. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Great Cabin

    Stayed 7 days ending in May, 2018

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    Betty/ Joyce F recommends this vacation rental

    Had a great week! The only problem we had the Hot Tub wouldn't heat and the carpets needed to be vacuum other than that a great time. We also stay with Eden Crest and we are always treated well.

    • Manager Responded on 6/6/2018

      Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problem you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. Again, we apologize. We appreciate your continued patronage of Eden Crest.

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  • Even better than expected

    Stayed 3 days ending in March, 2018

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    a guest from Madison, MS recommends this vacation rental

    Wonderful

    • Manager Responded on 3/20/2018

      Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.

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  • Up,up, away

    Stayed 2 days ending in February, 2018

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    a guest from Chattanooga, Tennessee recommends this vacation rental

    Nice

    • Manager Responded on 3/5/2018

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Here's the review you requested....

    Stayed 6 days ending in February, 2018

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    a guest from Pontotoc, MS recommends this vacation rental

    1. magnificent view
    2. kitchen sink "aerator spray" was not connected.
    3. magnificent view.
    4. towels VERY tough and "scratchy." suggest fabric softener or new towels & washcloths.
    5. would be good customer service on day of check-in if Eden Crest staff would stop by and activate fridge's icemaker by 10:00am.
    6. magnificent view...very peaceful and calming.
    7. have stayed with Eden Crest annually for past several years, including at least one previous stay in this cabin. may request same cabin next year.
    8. Eden Crest staff always prompt in responding to guest questions and needs.
    9. MAGNIFICENT view...or did I already say that?
    10. P.S. Found used soap (from previous guests?) on top ledge of shower in upstairs bathroom. Easy to have been overlooked...was not a problem for us.

    • Manager Responded on 2/16/2018

      Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We have shared your comments with our individual owner and management team. We look forward to seeing you again soon.

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  • Close to everything!

    Stayed 4 days ending in December, 2017

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    a guest from Mt. Pleasant, SC recommends this vacation rental

    Up, Up, and Away was such an amazing cabin. The location is great and the roads are not intimidating at all. The cabin was very clean and cozy. We had a light bulb out that was fixed right away. The only problem was that the hot tub was not working. The cabin was absolutely stunning and I would recommend this cabin to all my friends and family. Eden crest did a great job keeping me up to date on check ins and location

    • Manager Responded on 12/29/2017

      Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problem you encountered with the hot tub during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issue you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !

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  • Great little getaway

    Stayed 3 days ending in October, 2017

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    a guest from Morristown, Tn recommends this vacation rental

    The cabin & location was great!! A broom would be great for future guest because after a few days floors need sweeping.

    • Manager Responded on 10/24/2017

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We will send the suggestions to our management. We hope to see you back again soon!

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  • Family vacation

    Stayed 3 days ending in August, 2017

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    Angela P from cullman, alabama recommends this vacation rental

    We had a great time. The only issue we had was hot was not working the first day we called the nezt morning they had someone out there to fix by 2pm. We loved the location will be staying with eden crest next year.

    • Manager Responded on 8/25/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Nice Cabin

    Stayed 6 days ending in July, 2017

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    CHRIS L from APOPPMATTOX, VA recommends this vacation rental

    Overall, we enjoyed our stay at this cabin. The view from the deck is breathtaking and the cabin was well-maintained and clean. The jacuzzi tub was a plus. However, the WiFi was extremely slow and we contacted management about this several times. We were told someone would be out to check on this. After 24 hours of not hearing anything back, we contacted Eden Crest and were told that due to the location of the cabin the WiFi was working at full-speed. I work a side job that requires me to be online for several hours a day, otherwise WiFi would not have been all that important on vacation. Also, the hot tub lost heat midway through our stay. Again, management was contacted about the situation and we were told someone would be out to look into it. Not having the hot tub working was a disappointment as it was one of the things we were looking forward to at the cabin. If someone came out, we were not notified and the heat never came back on in the tub. As a recommendation, sturdier cooking utensils would be good as the plastic spatula was unable to lift our lasagna out of the pan.

    • Manager Responded on 7/26/2017

      Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problem you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. Again, we apologize.

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  • Cabin with a beautiful view

    Stayed 6 days ending in July, 2017

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    a guest from kearny, new jersey recommends this vacation rental

    We stayed at this cabin the last week of June, 2017. The place is nice. It needs some improvements. The kitchen could use some more utensils and pats. We had to buy a frying pan. Just to mention the closest store is 9 miles away :) Bedroom on the main floor needs new mattress so does the sofa bed downstairs.There was not enough towels so we had to do laundry every day. The place need major deep cleaning. Carpets have to be cleaned and all the tile floors need major scrubbing so you can see the true color of the tiles. The house is beautifully decorated but I have never seen so much dust. There is no access to any cleaning supplies with the exception of the mechanical broom, which was in the kitchen and it needed to be emptied before we could use it. And no we did not call for additional cleaning - we did some cleaning ourselves. We were not going to loose several hours of our vacation to watch the cleaning service. We had to call for some repairs which were done in a timely manner. Overall we had a great time because we decided to have a great time. BTY- Wi-Fi is very poor but I guess this may be related to the location. The view from this cabin is awesome and I with some good cleaning this can be a great place to rent again.

    • Manager Responded on 8/8/2017

      We are very sad to see your review about this cabin. We are extremely sorry that the first we heard of any issues was upon your check-out. We take cleaning extremely seriously. The cleaners will return to address any issues or oversights if they are reported when you check-in. In the future we would respectfully request that you let us know about any issues so that we can remedy them for you in a timely manner. Keeping this in mind we know that your next visit can be one that you truly enjoy!

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  • Overall wonderful vacation cabin

    Stayed 5 days ending in June, 2017

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    Linda M from Marietta, GA recommends this vacation rental

    We rent cabins from Edencrest every year, and this was the first cabin outside the Bears Creek Crossing subdivision we've rented. Loved the location, and the view from this cabin was EXCEPTIONAL! Cabin was clean and fully functional. My only complaints are that the security alarm code given in our welcome email was incorrect. We had to call the maintenance people to disable the security alarm. We also did not have enough serving bowls or pots to cook enough food for 6 people. Had to spread over smaller dishes & pots which was quite inconvenient. We would have preferred having access to the pool, but the listing did not promise access to the pool, so this was expected. We will definitely rent in this subdivision again, but will find a cabin with access to the pool and hope for a better-stocked kitchen. Thank you for letting us stay here.

    • Manager Responded on 8/1/2017

      Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !

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  • Simply perfect.

    Stayed 3 days ending in May, 2017

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    Melanie V from Seminole, FL recommends this vacation rental

    My family and I had a wonderful time at this cabin. The views were amazing, it was spotless, and the kitchen had everything we needed to cook. It needs a bigger coffee pot, and I suggest that we are given check out procedures the day before. I got the text from them as we were walking out the door to head home. Also, v the rocking chairs need to be re-nailed. My brothers shirt and shorts got a hole in them from a nail sticking out. But that is all I can find to complain about. I will definitely rent from this company again! Thanks for a wonderful place to stay.

    • Manager Responded on 5/29/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • Weekend getaway

    Stayed 3 days ending in May, 2017

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    a guest from Springfield, OH recommends this vacation rental

    Cabin was nice, kids couldn't find the cue ball. Last day cleaning up it was found up stairs under coffee table! There was spider webs in many different places but thankful no spiders! Overall great cabin, kids enjoyed it. Thank you.

    • Manager Responded on 5/29/2017

      We are glad to hear that you enjoyed your stay with Eden Crest. We are sorry to hear about the spiderwebs, but that is an on going battle with the critters here in the mountains. Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We hope to see you back again soon!

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  • life above the stars/heavenly castle

    Stayed 3 days ending in April, 2017

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    Doris H from GRAY, GA recommends this vacation rental

    We had such a wonderful time,love the location and the cabin,will love to rent this one again

    • Manager Responded on 4/29/2017

      We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.

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  • Pleasant Weekend

    Stayed 3 days ending in April, 2017

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    a guest from Boiling Springs, Sc recommends this vacation rental

    The cabin was the perfect size for our family of 6! The only thing was, the air unit upstairs wasn't working, and it was very warm at night for sleeping.

    • Manager Responded on 5/7/2017

      So glad you enjoyed your stay. Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We are so sorry to hear that there was issue with the upstairs air unit during your stay. While we are human and no one is perfect, our efforts were sincere and we hope you accept our sincere apology and the spirit which it is given. We hope that you will chose to visit us again soon!

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  • What a View

    Stayed 2 days ending in February, 2017

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    a guest from Abingdon, VA recommends this vacation rental

    The view was absolutely amazing. Great mountain vistas from two porches. The downside is that this cabin is a 25 minute drive to Tanger Mall and Dollywood. Also, it takes 6 minutes from the entrance of the resort to the cabin. And the road is rather steep and winding.
    Our cabin was clean, everything seemed to work. I would stay here again in the off season of Dollywood.

    • Manager Responded on 4/29/2017

      So glad you enjoyed your stay! Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We do offer cabins that are closer to town if that is more your preference. We hope to see you back again soon!

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  • Up Up and Away

    Stayed 5 days ending in November, 2016

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    Megan J from Nolensville , TN recommends this vacation rental

    Absolute favorite cabin in the Smokies. We could look at the view from the decks forever!

    • Manager Responded on 11/29/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Amazing

    Stayed 2 days ending in November, 2016

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    a guest from Richmond, KY recommends this vacation rental

    It was a very clean and beautifully decorated for Christmas! Nice and cozy! Had a few issues with hot tub cleaness and wasn't very hot!! But other than that GREAT stay &the view was amazing !

    • Manager Responded on 12/1/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us over the hot tub. We are very sorry to hear that you had any issues. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Paradise

    Stayed 7 days ending in November, 2016

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    Tammy E from Sykesville, MD recommends this vacation rental

    Our cabin was beautiful and a home away from home. Breath taking views. The cabin was very nicely decorated and clean; however, the carpet downstairs could use a good shampooing it's very dirty and stained. Other than that we loved it and hope to rent Up, up, and away again next year.

    • Manager Responded on 11/30/2016

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great Cabin!!

    Stayed 2 days ending in October, 2016

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    a guest from Granite Falls, NC recommends this vacation rental

    We loved the Pet Friendly Cabin. Loved the classic video game downstairs & the pool table.
    Wished the hot tub had been working properly, but overall was great! Will be back!

    • Manager Responded on 10/28/2016

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We take maintenance issues with the hot tub very seriously and would have been happy to fix any issue you had if we had been notified. We appreciate your feedback and hope to see you in the near future!

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  • Heaven

    Stayed 3 days ending in October, 2016

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    a guest from Decatur, AL recommends this vacation rental

    My family and I enjoyed this house very very much. It has enough room at least two families. The View was unbelievable and all the amenities perfect

    • Manager Responded on 10/27/2016

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • Vacation Rental

    Stayed 3 days ending in September, 2016

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    a guest from Kenly, NC recommends this vacation rental

    Beautiful views, great location, paved access all the way up mountain is wonderful, carpet needs to be cleaned in cabin ( lots of dirty spots ) and ladder leading to loft area is unsafe so this area was unable to be used.

    • Manager Responded on 9/30/2016

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We are sorry you experienced any problems, but thrilled to hear that the problems didn't interrupt your vacation. We hope to see you again very soon!

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  • Smoky's in August

    Stayed 3 days ending in August, 2016

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    a guest from Elizabeth City, NC recommends this vacation rental

    Great little cabin with an excellent view. Past reviews indicated hot tub didn't heat up but worked fine for us. The DVD player in the main room was broken, but that was my only complaint. Cabin is packed in among many others, so don't expect an isolated stay. The community was quiet overall.

    • Manager Responded on 8/1/2017

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Beautiful home. Stunning views.

    Stayed 3 days ending in July, 2016

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    a guest from Crystal Lake, IL recommends this vacation rental

    Our stay was wonderful once we got inside. We requested an early check in and were told months earlier that every provision was being made to accommodate our special needs. The day of we had to call repeatedly to be allowed in. We literally stood outside the house while the cleaning crew finished and called Eden Crest to get our door code. It was 3:45pm. Our email with the door code didn't come for another 50minutes. I'm glad we didn't wait. Cleaning people told us of a malfunctioning hot tub and said maintenance was called. When maintenance finally showed hours later they came for other reasons and knew nothing of the hot tub and said they would have to come back to fix the hot tub. They never did and we were never contacted again. Luckily it was so hot and we had such a busy schedule we never actually wanted to use the hot tub.
    The home itself was wonderful. Spacious and clean. The loft stairs are unique and could be hard to navigate for little kids and the elderly. We did just fine though and our kids loved it. The community was gorgeous and quiet during our entire stay. We would absolutely stay again and again we would make sure we stayed on top of the staff to make sure we got our needs met.

    • Manager Responded on 8/1/2017

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We are sorry you experienced any problems, but thrilled to hear that the problems didn't interrupt your vacation. We hope to see you again very soon!

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  • Very Pleased

    Stayed 7 days ending in May, 2016

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    Marco Q from Monroe, MI recommends this vacation rental

    We enjoyed are stay at Up, Up and Away very much. The cabin was very clean and well maintained. The location is great. It is far enough up in the mountains to enjoy the spectacular view, yet, close enough to all the conveniences. We had a problem with our air conditioning the last day of our trip and it was handled in a timely and professional manner. The cabin is also dog friendly which is great. The only downside is, with that in mind, there isn't a place right at the cabin for a dog to use for potty purposes. That had nothing to do with the property itself, just the way the resort in built. You can, however, find a sufficient place for your dog with a short walk. We would definitely consider renting this property again.

    • Manager Responded on 6/7/2016

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon!

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  • Nice werkend

    Stayed 2 days ending in May, 2016

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    a guest from Kingsport, TN recommends this vacation rental

    We enjoyed our trip.

    • Manager Responded on 6/14/2017

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • A neat little cabin that has great views & close to everything

    Stayed 3 days ending in May, 2016

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    a guest from Rochester, MN recommends this vacation rental

    We enjoyed the cabin, the decor, and the view. Everything was laid out nicely and the unit was very clean/well appointed. It was close to zip lining (which we did & loved) and only a short drive to town and the Smoky Mountains National Park. I would highly recommend this property. The only issue we had was that the door code was not provided and so when we arrived tired (and in the rain) we ended up needing to make a phone call to get into our unit.

    • Manager Responded on 6/14/2017

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • The Perfect Get Away

    Stayed 2 days ending in April, 2016

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    a guest from Radford, VA recommends this vacation rental

    We were very pleased with our stay at the Up Up & Away cabin. It was spacious, clean, and very accessible. The location was fantastic as well. When dealing with Eden Crest, I was very pleased with their customer service skills. They provided any assistance that they were able to and ensured that we were fully satisfied. I would be more than happy to rent a cabin through Eden Crest in the future.

    • Manager Responded on 5/6/2016

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • Good Times

    Stayed 2 days ending in April, 2016

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    Chris D from Newnan, GA recommends this vacation rental

    Nice resort with easy access to cabin. Convienent to Pigeon Forge. Cabin nice and roomy with fun games and beautiful views!

    • Manager Responded on 4/19/2016

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Perfect Cabin with outstanding views!

    Stayed 2 days ending in April, 2016

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    Angela G from Greenup, Kentucky recommends this vacation rental

    We have stayed in numerous cabins in the past but never used Eden Crest before. I must say from start to finish this was the best experience ever of any we have stayed in! The check in super easy as well as checking out. The cabin was spectacular! Fully equipped, clean and had amazing views!! Would use again in the future! :)

    • Manager Responded on 4/11/2016

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We always love to see such positive feedback! We hope to see you again very soon!

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  • Perfect cabin for the whole family including our dog! Best view!

    Stayed 4 days ending in March, 2016

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    Gary B from Englewood, FL recommends this vacation rental

    Amazing view, lots of space, great game room, fully equipped kitchen, best location , easy assess and still way up there! Easy checking in and out, close to attractions, very clean, great for the whole family including our dog! Out of 9 cabins, 2 motels, this was by far the best! Edencrest was very accommodating .
    Do the Zip lines there at the resort! Wow! Enjoy the park! It's incredible.

    • Manager Responded on 3/22/2016

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • good time

    Stayed 3 days ending in January, 2016

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    a guest from Carrollton, AL recommends this vacation rental

    very good

    • Manager Responded on 1/25/2016

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. We look forward to seeing you again real soon.

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  • 2015 Birthday Trip to the Smokies

    Stayed 4 days ending in November, 2015

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    a guest from Grover, MO recommends this vacation rental

    We had a great experience staying in a beautiful log cabin (Up, Uo & Away) in the Smokies. The management company was very helpful and made check-in and check-out very easy and convenient.

    • Manager Responded on 11/19/2015

      Glad you got to spend your birthday with us! Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • family trip

    Stayed 3 days ending in November, 2015

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    a guest from Raleigh, NC recommends this vacation rental

    I was concerned that the tv was not working fro all channels in the master bedroom. Also property was a little dirty, floor was sticky and restroom did not appear clean. I also did not like the fact that the coupons being offered were not in the house as we were told they would be. We had to drive some distance to get them and by the time we got them we lost out on a day of using them

    • Manager Responded on 11/30/2015

      John, Thank you so much for allowing us to serve your family over the Thanksgiving Holiday, and taking time to fill out the survey. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Nearly touching heaven

    Stayed 2 days ending in November, 2015

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    Linda C from Fincastle, VA recommends this vacation rental

    Was a mini vacation for the family dog included. We found Up Up and Away cabin to perfect for the five of us. Loved the game room and the view was amazing. We could see for miles. We plan to go back in the spring. Everything was comfortable and clean.

    • Manager Responded on 11/11/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • What an amazing trip!

    Stayed 7 days ending in October, 2015

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    a guest from Plainfield, IN recommends this vacation rental

    Up, Up, and Away was an amazing cabin that had everything we needed. The view was breathtaking and the cabin was very clean. When we arrived, the hot tub was not warm enough but maintenance came out within a few hours and fixed it. (it was set on an energy saving mode) The cabin was absolutely perfect except we had 3 couples staying in it and both of the bathrooms are located within the 2 bedrooms which made going to the restroom at night inconvenient because you had to walk into one of the bedrooms to use it. Overall, we had the best vacation and would recommend it to anyone!

    • Manager Responded on 11/2/2015

      Lauren, We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Great getaway

    Stayed 5 days ending in September, 2015

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    a guest from Greenwood, IN recommends this vacation rental

    Fantastic location, close enough to town to enjoy the town, far enough away to feel secluded. Great view of the mountains. Very clean cabin, nice big TV downstairs, nice jacuzzi and indoor big tub. Floor of hot tub felt like it needed to be cleaned but we didn't use it much bc of pregnant wife. The game system was very cool, a bunch of old games. The only negative was the stairway to the loft is very steep and not suitable for youngsters or elderly or pregnant. The freebies for ice cream and restaurant are a great benefit and super tasty. David with Eden Crest was GREAT to work with. He recommended this cabin and I couldn't have been happier

    • Manager Responded on 10/9/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We contract cleaners to clean each cabin and they understand that if the cleaning is not considered satisfactory to a guest they will be expected to return to the cabin to address any issues. Now that you are gone there is no way for us to take issue with the manner in which they cleaned the cabin. In the future we would respectfully request that you let us know so that we can have the opportunity to immediately address it. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Beautiful view!!!

    Stayed 2 days ending in August, 2015

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    Debra F from Clinton, TN recommends this vacation rental

    We really enjoyed our stay in your beautiful cabin the view was just breath taking and Eden Crest was the best rental company we have ever had and we have been renting cabins for 30 years, can't wait to come back

    • Manager Responded on 9/10/2015

      Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!

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  • Incredible View

    Stayed 4 days ending in August, 2015

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    Kevin H from Neosho, MO does not recommend this vacation rental.

    If the view is your focal point, it will not disappoint you. The complex was not as secluded as I would have liked, but that didn't cause us any issues. The cabin itself was comfortable and clean, but did show the wears and tears of heavy use. There was a couple of maintenance issues that should have been corrected like 1/3 of the light bulbs being burned out. The other problem was the hot tub. I had seen in a couple of reviews when I was making my decision on where to stay, that the hot tub didn't get very warm. I specifically asked if the hot tub had been repaired. I was assured that it had. The hot tub was the biggest disappointment of the entire trip. It struggled to get over 90 degress and less than half of the jets worked. The misleading information that I was provided on the "community pool", complete with pictures were very inviting. I was excited to visit the pool which was a short walk from this cabin. Upon arrival I was told that this pool was for other property owners, not Eden Crest. I called Eden Crest to find out what was going on, and learned the community pool is a 10-15 minute drive from the cabin.

    • Manager Responded on 9/14/2015

      We are very sorry that your last visit did not exceed all of your expectations. With each cabin being privately owned they are each a unique experience. We understand how many would expect the resort pool to be part of the HOA and available to all owners within the resort but unfortunately the resort pool is owned separately and they require additional fees for usage. This owner opted to provide pool access to the community center not the resort pool. We are sorry for the inconvenience. We are also sorry to hear that you had any issues during your stay but sadly you only informed us of the issues after departure. The hot tub jets simply turn to open and close. Had you called us we would have gladly assisted you with any issues. We hope that you will return so that you can truly enjoy an exceptional vacation.

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  • Tnarvaez experience

    Stayed 2 days ending in August, 2015

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    Tania N from gainesville, Ga recommends this vacation rental

    It absolutely loved the cabin that we stayed in. It was a perfect getaway. ! The only thing was that I was not able to go in the cabin until 4 o clock . I paid more then what I actually stayed . I only stayed for a whole day really. But overall I am very pleased with my stay . I will recommend though !!!

    • Manager Responded on 8/25/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. Our check in and check out times are strategically timed so the when guests check out at 11 am, it gives a small window if the guests are running a little late checking out for cleaners to arrive and clean the cabin in-time for the 4 pm check in times, however, if the cabins are cleaned and inspected before 4 pm, we will make sure to inform you. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Very pleased

    Stayed 3 days ending in July, 2015

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    Heather T from Russell Springs, Kentucky recommends this vacation rental

    Cabin was very clean. The view was amazing . The kids enjoyed the pool table and other games in the basement . Driving distance from cabin to Pidgeon Forge was not bad at all, just about 5 1/2 miles from the downtown area. Would definitely recommend as a nice family cabin.

    • Manager Responded on 8/3/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • A Quick Two Night Stay

    Stayed 2 days ending in June, 2015

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    Russell G from Martin, TN recommends this vacation rental

    Excellent reservation staff and simple confirmation system. Loved having lock codes sent to you and the Eden Crest App is really a plus (maps, info, codes, etc) and decrease the hassle of check-in. Legacy Resort is one of my favorite places to stay with one, if not the best views of the Smokeys. Enjoyed our cabin, clean and neat and gorgeous. You are staying around some other cabins but felt fairly private. Only negative was that someone forgot to turn on the hot tub before arrival...but hey, if that's the worst thing that happens, you know it was a good stay...Enjoy this property as much as we did..oh, and the pool is really great with another cool view of the mountains.

    • Manager Responded on 7/9/2015

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!

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  • Up Up Away n Free

    Stayed 3 days ending in June, 2015

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    a guest from Memphis, TN recommends this vacation rental

    Our rental experience was a great three night adventure.. The cabin was extremely clean and on point with all amenities, no need to leave. Up Up Away is dog friendly, which was great for me because I was sble to bring baby with me. I must say he truly enjoyed his stay as well.. The property location was convinent and close to all the exciting things going on in the area... I would highly recommend this cabin to a family with children or it's great for 2 couples.

    • Manager Responded on 7/1/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Gorgeous views

    Stayed 2 days ending in June, 2015

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    a guest from Bartlett, IL recommends this vacation rental

    The cabin was well kept and tucked away from the busy downtown area for our own little relaxing quiet place with beautiful views of the smoky mountains.

    • Manager Responded on 6/30/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Great stay

    Stayed 3 days ending in April, 2015

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    Chandra C from Powder Springs, GA recommends this vacation rental

    We had plenty of room and the property was very nice. The loft was perfect.

    • Manager Responded on 4/26/2015

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • A beautiful mountain retreat

    Stayed 3 days ending in April, 2015

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    Brian H from Geneva, IL recommends this vacation rental

    We had a wonderful time staying at Up Up & Away. Plenty of space, beautiful views, nicely furnished. My only complaint would be that the kitchen is under stocked. When we tried to prepare meals, we lacked any mixing or serving bowls and the large dinner plates do not fit in the small dishwasher so we had to avoid those or wash them by hand. The hot tub was a lovely amenity, but it doesn't get very hot so we only used it once. Bring your own TP...that's some rough stuff!

    • Manager Responded on 4/6/2015

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us over the hot tub and dishes. We are very sorry to hear that you had any issues. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Excellent Experience!

    Stayed 3 days ending in March, 2015

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    Latonya R from Charlotte, NC recommends this vacation rental

    We had a awsome time here. Absolutely beautiful! Nice & Clean.We are recommending this cabin to all our friends!

    • Manager Responded on 5/29/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Ladies Weekend Getaway!

    Stayed 3 days ending in March, 2015

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    a guest from Yulee, FL recommends this vacation rental

    Our ladies weekend retreat was Great!!! Up Up & Away surpassed all our expectations & the view was Amazing. The cabin was very clean and tastefully decorated. The location was convenient to the parkway & the roads up to the cabin were paved and easy to navigate day or night. Our experience with Eden Crest from booking to check-out was quick and easy. We highly recommend staying here. Thank You for a Wonderful stay. Pam, Deanna, Stephanie & Jetta.

    • Manager Responded on 4/6/2015

      Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Easy Experience!

    Stayed 2 days ending in March, 2015

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    a guest from White Plains, MD recommends this vacation rental

    We had a very easy time from booking until checking out. The customer service was extremely responsive, friendly and helpful. The cabin had everything we needed for our stay, to include a wonderful game room with a pool table, air hockey, Wii, and arcade machine. The views were spectacular from all the front rooms, but our kids found the best view from the loft which had two twin beds. The only thing the cabin lacked was a garbage disposal, and a slightly needed update to bed linens. Also, be aware that there is very little privacy at these cabins as you are directly beside all other cabins and on a mountainside too steep to wander. We've stayed at numerous cabins, some surrounded by woods and others surrounded by neighbors and we haven't had a preference. Most times we're inside the cabin, or out in the city.

    • Manager Responded on 3/13/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests.We apologize that you had any issues while you were are with us and we will take your suggestions into consideration. We look forward to seeing you again in the future.

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  • Up up and away early

    Stayed 3 days ending in March, 2015

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    Dann S from Sadieville, Kentucky recommends this vacation rental

    Cabin was very nice wonderful view. We thought we were booked through Monday, but we're scheduled out Sunday, but they were nice enough to accommodate us at a discounted price. Checked all my correspondence , and the dates were not on there. Might be something to add. This would have sVed me a surprise

    • Manager Responded on 3/7/2015

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Holiday Weekend

    Stayed 3 days ending in February, 2015

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    Chad H from Murfreesboro, TN recommends this vacation rental

    The view was amazing.

    • Manager Responded on 2/22/2015

      We greatly appreciate the time you took to share your review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Mountain Getaway Jan 2015

    Stayed 3 days ending in February, 2015

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    Daryl G from Bessemer, AL recommends this vacation rental

    What a beautiful home with a fantastic view! It was a nice relaxing weekend. We appreciated the fast response from the management team to get us that puck for the Air Hockey table - we had a lot of fun in that game room. (Only thing that would have made it better would be an HD box for that huge HD TV down there).
    The communication, from the initial inquiry, to the final checkout, was superbly done online by Eden Crest. Everything in the cottage was clean and in working order and that was appreciated. Thank you for sharing your lovely mountain home with us.

    • Manager Responded on 2/7/2015

      The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon! We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • One week stay at Up and Away

    Stayed 6 days ending in December, 2014

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    a guest from Columbus, IN recommends this vacation rental

    Very clean and comfortable. We enjoy our stay at such a beautiful place.

    • Manager Responded on 12/25/2014

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Three night family trip

    Stayed 3 days ending in November, 2014

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    a guest from Hamilton, OH recommends this vacation rental

    Our family which consisted of six adults stayed for 3 nights in this beautiful cabin. We had a great stay. There were two things about the cabin that we had an issue with. The ladder type stairs that lead to the loft was kind of dangerous. A set of real stairs would have been so much safer. The second issue we had was the fact that both bathrooms were in the bedrooms which made it quite awkward for everyone when someone had to use the rest room. One of the bathrooms should have been somewhere in the cabin where it was out in the open. Even just a half bath somewhere other than in the bedrooms. Aside from the two issues everything else was great!

    • Manager Responded on 11/25/2014

      Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We are very sorry to hear that you had any issues. As you may or may not know all of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. We apologize that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope that you will accept our sincere apology for any inconvenience you experienced and appreciate your willingness to visit us again. We look forward to seeing you in the near the future.

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  • Love it

    Stayed 3 days ending in October, 2014

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    a guest from Senoia, GA recommends this vacation rental

    Our vacation was nothing short of amazing!! We had a great time and loved our cabin.

    • Manager Responded on 12/8/2014

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Way up high, hottub was cool!

    Stayed 4 days ending in October, 2014

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    a guest from Sterling, Ilinois recommends this vacation rental

    Had a nice visit in the Smokies. The cabin was nice, carpets need some attention, along with the Hot tub. Couldn't get it hot.

    • Manager Responded on 11/9/2014

      Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Unfortunately, I cannot find any recordings of you calling to share concerns about the cleanliness of the cabin nor do I show any work order requests for the Hot Tub. Had you said anything about your concerns during your stay we would have gladly have tried to fix them immediately. We especially appreciate the fact that in spite of shortcomings you are still willing to visit and recommend us to others. Thank you so much for that vote of confidence. We do strive to provide all our guests with a great vacation experience. We hope to see you again soon!

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  • Vacation getaway

    Stayed 2 days ending in October, 2014

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    Michelle W from Castalian Springs, TN recommends this vacation rental

    We came back to this particular cabin because of its amazing views. My husband and I stayed here last year and loved it. This year we brought family who have never been to the area and absolutely loved it. What amazing views! The cabin is very cozy and has great amenities. The only thing I would recommend is that the hot tub be able to get a little hotter. Because we come inn the cold months, you expect the tub too be able to get at least over 100 degrees. When we turned it all the way up, it was still cool at 98 and after 30 or so minutes actually got colder. It needs to at least be hotter than our own body temperature!!! We left a note last year stating that to the cleaning crew but apparently was not addressed. Highly recommended though! We love Eden crest and we know that we will come back very soon!

    • Manager Responded on 11/9/2014

      We greatly appreciate the time you took to share your review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. I apologize that the hot tub was not getting hot enough please feel free to call the office if anything like this needs addressed so we can have it addressed immediately for you. We look forward to seeing you again in the future.

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  • im moving in

    Stayed 2 days ending in October, 2014

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    SHEENA C from Wilsonville, AL recommends this vacation rental

    We were very pleased with the location and the quality of the cabin. Would love to return

    • Manager Responded on 10/16/2014

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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  • Enjoyed the stay.

    Stayed 3 days ending in September, 2014

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    John T from GRIFFIN, GA recommends this vacation rental

    The biggest problem was the noise that went on for two nights. First night I was waking at 1 and then the next morning they were standing outside shouting to the cabin on the next level at 7 in the morning. The second night they final went to bed at 4 in the morning. I think there should be a rule if you stay there no one is allowed to be outside having a party after 10 they must be inside the cabin at that time. Some people are so rude.

    • Manager Responded on 10/16/2014

      We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.

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  • Great views

    Stayed 4 days ending in August, 2014

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    Rene R from Birmingham, AL recommends this vacation rental

    Great views of the mountains. Cabin had everything we needed. We enjoyed our stay. Close to Pigeon Forge. Not a lot of grass for the dogs, but didn't create a problem. Glad it was pet friendly. We will be returning in the future.

    • Manager Responded on 9/28/2014

      Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!

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35.810956,-83.467686

Eden Crest Vacation Rentals, Inc. 652 Wears Valley Road Pigeon Forge, Tennessee 37863 +1 (800) 406-7404 inquiries@edencrest.net

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