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Mountain Movie Inn Review
Stayed 3 days ending in
January, 2018
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Overall satisfaction:
Kevin M from Orange, CA recommends this vacation rental
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Manager Responded on 2/16/2018
We are glad to hear that you enjoyed your stay, but are sorry to hear that you had any issues. Unfortunately, this cabin does not advertise as having wifi. Our Vacation Planners would be happy to assist you in choosing a cabin that may better suit your group needs the next time you visit the Smoky Mountains. We look forward to seeing you again!
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Great stay!!!
Stayed 4 days ending in
November, 2017
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Overall satisfaction:
Kim P from Union, Mississippi recommends this vacation rental
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Mountain Movie Inn
Stayed 3 days ending in
November, 2017
- Services from rental manager
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Overall satisfaction:
a guest from Irvine, KY recommends this vacation rental
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Manager Responded on 11/18/2017
Thank you for sharing your review with us. We are sorry to hear that your cabin choice did not exceed all your expectations. As you may or may not know all our cabins are individually owned. Each owner personally chooses the decor, furniture, and amenities for their cabin. We will however mention these suggestions for upgrades to the owner. We do apologize for any inconvenience during your stay. Please know we will work hard to correct the issues you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !
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Wedding weekend
Stayed 2 days ending in
September, 2017
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Overall satisfaction:
a guest from oakwood, GA recommends this vacation rental
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Family Time
Stayed 3 days ending in
April, 2017
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Overall satisfaction:
Jacqueline W from Nashville, TN recommends this vacation rental
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Beta Trip
Stayed 2 days ending in
March, 2017
- Services from rental manager
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Overall satisfaction:
a guest from Booneville, KY recommends this vacation rental
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New Years Vacation
Stayed 5 days ending in
January, 2017
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Overall satisfaction:
a guest from Lake City, FL recommends this vacation rental
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Manager Responded on 6/24/2017
Thank you for sharing your review with us. We are sorry to hear that your cabin choice did not exceed all your expectations. As you may or may not know all our cabins are individually owned. Each owner personally chooses the decor, furniture, and amenities for their cabin. We will however mention these suggestions for upgrades to the owner. We do apologize for any inconvenience during your stay. Please know we will work hard to correct the issues you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !
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Ok weekend
Stayed 2 days ending in
November, 2016
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Overall satisfaction:
Brent B from Knoxville, TN recommends this vacation rental
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Manager Responded on 4/3/2017
Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We are sorry you experienced any problems, but thrilled to hear that the problems didn't interrupt your vacation. We hope to see you again very soon!
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Visit to Mountain Movie Inn
Stayed 7 days ending in
July, 2016
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Overall satisfaction:
a guest from Youngstown, OH recommends this vacation rental
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Manager Responded on 7/21/2016
Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. We are sorry to hear you had any problems, but thrilled to hear that the problems didn't interrupt your vacation. We hope to see you again very soon!
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Family vacation for 21
Stayed 4 days ending in
June, 2016
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a guest from Richmond, VA recommends this vacation rental
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3
Stayed 3 days ending in
May, 2016
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Lupe M from Chicago, IL recommends this vacation rental
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Ladies Retreat
Stayed 2 days ending in
April, 2016
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Overall satisfaction:
a guest from Sparta, TN recommends this vacation rental
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wedding 2016
Stayed 2 days ending in
April, 2016
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Overall satisfaction:
Kevin H recommends this vacation rental
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Mountain Movie Inn Review
Stayed 3 days ending in
March, 2016
- Services from rental manager
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Overall satisfaction:
Greg B from Dickson, TN recommends this vacation rental
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Movie Mountain Inn Golf Trip
Stayed 3 days ending in
October, 2015
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Overall satisfaction:
a guest from Louisville, KY recommends this vacation rental
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Manager Responded on 10/19/2015
Brian,
Thank you so much for your kind remarks, and we are very pleased to see that you will recommend us to others in the future. We will forward your feedback to the owner, and we will certainly look forward to serving your vacation needs again in the future.
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stay at Mountain Movie Inn
Stayed 7 days ending in
August, 2015
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Overall satisfaction:
Hazel P from Powhatan, VA does not recommend this vacation rental.
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Manager Responded on 8/17/2015
Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. As you may or may not know each of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. I am sorry to hear that you did not find the cabin cleaned to your satisfaction. Unfortunately, I cannot find any recordings of you calling to share concerns about the Theater room. Had you said anything about your concerns during your stay we would have gladly sent the maintenance to address the issue. In the future we would respectfully request that you let us know so that we can have the opportunity to immediately address it. I truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.
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Overall a good vacation
Stayed 3 days ending in
July, 2015
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Stacy A from Fort Wayne, IN does not recommend this vacation rental.
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Good Famil Cabin
Stayed 4 days ending in
July, 2015
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Overall satisfaction:
a guest from Murfreesboro, TN recommends this vacation rental
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Church youth group trip
Stayed 2 days ending in
May, 2015
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a guest from Albany, KY recommends this vacation rental
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Family vacation 2015
Stayed 5 days ending in
May, 2015
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Overall satisfaction:
Benjie K from Warrenville, SC recommends this vacation rental
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Huge cabin great for large families
Stayed 4 days ending in
May, 2015
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Overall satisfaction:
Curtis M from Crestview, FL recommends this vacation rental
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My experience with Mountain Movie Inn
Stayed 3 days ending in
April, 2015
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a guest from Maryville, TN does not recommend this vacation rental.
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Manager Responded on 4/28/2015
We are sorry to hear that your group had some delays with check in. We let our guests know that check in begins at 4 pm however we simply cannot guarantee it. We try to accommodate our guests as best we can with check in at or before 4 pm but that is never a guaranteed time. We provide the same number of towels as what the cabin sleeps so that everyone can have a towel. My understanding is that you requested additional towels and other items and they were provided to you as requested. We provided you with an extra coffee maker, 2 irons and additional wash cloths as requested. In regards to the projector, I see that maintenance came out to correct this issue. If you had let us know the projector stopped working again we would have sent maintenance back out. As you may or may not know each of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. We however do not own or manage any of the resorts and only represent some of the owners not all of the cabins in any given resort. We are sorry to hear that the Resort grondsl could use some attention. We will definitely mention your concerns to the home owner’s association that manages the Resort groundl. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect we hope that you will accept our sincere apology in the spirit in which it is given. We all hope you will chose Eden Crest again to experience one of our wonderful cabins.
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Great cabin
Stayed 2 days ending in
April, 2015
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Rodney B from Chattanooga, TN recommends this vacation rental
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Family vacation
Stayed 3 days ending in
April, 2015
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Ellie F from Beckley, WV recommends this vacation rental
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Our youth confrence
Stayed 2 days ending in
March, 2015
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Overall satisfaction:
Honea Path C from Honea Path, SC recommends this vacation rental
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RBC
Stayed 2 days ending in
January, 2015
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Overall satisfaction:
a guest from Chattanooga, TN recommends this vacation rental
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Manager Responded on 1/27/2015
We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.
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Late Christmas Family Celebration
Stayed 2 days ending in
January, 2015
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Overall satisfaction:
a guest recommends this vacation rental
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Manager Responded on 1/22/2015
We greatly appreciate the time you took to share your positive review with us. These reviews are very important to us, as they allow us to know where we can make improvements but also when we excel. We do apologize, but we found all remotes there and in working order and found none missing or locked up. Most cabins are on a mountain and half of the cabin will be on the cliff side giving little to no yard. The router is usually put in a protected place to prevent damage but is accessible. Had you said anything about your concerns during your stay we would have gladly sent a technician out to address them. We have a great team that truly want to make each vacation experience a wonderful memory for our guests. We look forward to seeing you again in the future.
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Weekend Getaway
Stayed 2 days ending in
January, 2015
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Overall satisfaction:
Sarah F from Lexington, KY recommends this vacation rental
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Our Family Christmas Cabin Getaway
Stayed 3 days ending in
December, 2014
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Overall satisfaction:
Sally R from FLORENCE, AL recommends this vacation rental
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Family Reunion
Stayed 2 days ending in
December, 2014
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Overall satisfaction:
a guest from Nashville, Tn recommends this vacation rental
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Awesome Family Thanksgiving to Remember Forever
Stayed 4 days ending in
November, 2014
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Overall satisfaction:
Bill W from GEORGETOWN, KY recommends this vacation rental
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Never Again!
Stayed 2 days ending in
October, 2014
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Overall satisfaction:
Melanie H from Knoxville, TN recommends this vacation rental